Banking IT Service Delivery Lead

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a Service Delivery Manager to lead a team of IT specialists and drive delivery across banking projects. The role collaborates with Product Owners, Scrum Masters and external partners to ensure service quality and timely outcomes.

The position emphasizes leadership, stakeholder management and deep SDLC knowledge within an Agile banking environment, with a focus on continuous improvement and delivering value.

Qualifications

• 4 years managerial experience.
• Experience working in a IT Agile Environment.
• Experience working in a Banking Environment.
• In-depth knowledge of the system development life cycle.
• Knowledge of Agile methodologies.
• Ability to lead a team of technical specialists.
• 5 years experience in an operational banking role.
• Minimum of three years' experience in a leadership role in the Banking/Financial services industry.

Responsibilities

• Lead a team of technical IT specialists.
• Provide support, supervision, training, direction and mentorship in tech development, support and service delivery.
• Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.
• Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Give inputs to best practices in IT.
• Ensure that policies and procedures are followed.
• Ensure that teams are improving performance, service, and product quality.
• Use gathered information and research to target areas that need improvement.
• Ensure that team members are familiar with IT service delivery processes and best practices.
• Work with change management throughout the SDLC process.
• Building, maintaining and analysing service reports to address any possible delays before it occurs.
• Drive deliverables through industry-standard life cycles by establishing repeatable, well managed team and delivery environment.

Skills

Leadership

Agile

Banking domain

Stakeholder management

Team mentorship

SDLC knowledge

Education

Tertiary qualification

Job description

Boardroom Appointments in Cape Town is seeking a Service Delivery Manager to lead a team of IT specialists and drive delivery across banking projects. The role collaborates with Product Owners, Scrum Masters and external partners to ensure service quality and timely outcomes.

The position emphasizes leadership, stakeholder management and deep SDLC knowledge within an Agile banking environment, with a focus on continuous improvement and delivering value.