Service Delivery Manager: Banking

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a Service Delivery Manager to lead a team of IT specialists and drive delivery across banking projects. The role collaborates with Product Owners, Scrum Masters and external partners to ensure service quality and timely outcomes.

The position emphasizes leadership, stakeholder management and deep SDLC knowledge within an Agile banking environment, with a focus on continuous improvement and delivering value.

Qualifications

• 4 years managerial experience.
• Experience working in a IT Agile Environment.
• Experience working in a Banking Environment.
• In-depth knowledge of the system development life cycle.
• Knowledge of Agile methodologies.
• Ability to lead a team of technical specialists.
• 5 years experience in an operational banking role.
• Minimum of three years' experience in a leadership role in the Banking/Financial services industry.

Responsibilities

• Lead a team of technical IT specialists.
• Provide support, supervision, training, direction and mentorship in tech development, support and service delivery.
• Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.
• Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Give inputs to best practices in IT.
• Ensure that policies and procedures are followed.
• Ensure that teams are improving performance, service, and product quality.
• Use gathered information and research to target areas that need improvement.
• Ensure that team members are familiar with IT service delivery processes and best practices.
• Work with change management throughout the SDLC process.
• Building, maintaining and analysing service reports to address any possible delays before it occurs.
• Drive deliverables through industry-standard life cycles by establishing repeatable, well managed team and delivery environment.

Skills

Leadership

Agile

Banking domain

Stakeholder management

Team mentorship

SDLC knowledge

Education

Tertiary qualification

Job description

About the job Service Delivery Manager: Banking

Key purpose:

This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software delivery teams, 3rd Parties and Scrum Masters. IT Software Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus. As leaders, IT Software Service Delivery Managers use strong communication skills to motivate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders

Duties and responsibilities:

• Lead a team of technical IT specialists
• Provide support, supervision, training, direction and mentorship in tech development, support and service delivery
• Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed
• Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed
• Give inputs to best practices in IT
• Ensure that policies and procedures are followed
• Ensure that teams are improving performance, service, and product quality
• Use gathered information and research to target areas that need improvement
• Ensure that team members are familiar with IT service delivery processes and best practices
• Work with change management throughout the SDLC process
• Building, maintaining and analysing service reports to address any possible delays before it occurs
• Drive deliverables through industry-standard life cycles by establishing repeatable, well managed team and delivery environment

Qualifications and experience:

• Relevant tertiary qualification advantageous
• 4 years managerial experience
• Experience working in a IT Agile Environment
• Experience working in a Banking Environment
• In-depth knowledge of the system development life cycle
• Knowledge of Agile methodologies
• Ability to lead a team of technical specialists
• 5 years experience in an operational banking role
• Minimum of three years' experience in a leadership role in the Banking/Financial services industry