IT Delivery Lead — Agile & Transformation

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Boardroom Appointments is recruiting a Service Delivery Manager: Insurance to lead a multi-disciplinary IT team in delivering high-quality technology solutions. You will define project needs and align resources with product and programme processes.

The role requires strong leadership, experience in an IT Agile environment, and the ability to mentor teams while collaborating with Product owners and Scrum Masters. Cape Town-based role with focus on service quality and stakeholder satisfaction.

Qualifications

• 4 years of managerial experience.
• Experience working in an IT Agile Environment.
• In-depth knowledge of the system development life cycle.
• Knowledge of Agile methodologies.
• Strong communication skills to motivate and lead.
• Ability to lead a team of technical specialists.

Responsibilities

• Lead a team of technical IT specialists.
• Provide support, supervision, training, direction and mentorship in tech development, support and service delivery.
• Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Give inputs to best practices in IT.
• Ensure that policies and procedures are followed.
• Ensure that teams are improving performance, service, and product quality.
• Use gathered information and research to target areas that need improvement.
• Ensure that team members are familiar with IT service delivery processes and best practices.
• Technical experience in a delivery environment.
• Familiarity with AGILE methodology.
• Leadership IT essential leadership skills to encourage teamwork and motivate employees

Skills

Team leadership

Agile methodologies

Strong communication

Mentorship

Education

Tertiary qualification advantageous

Job description

Boardroom Appointments is recruiting a Service Delivery Manager: Insurance to lead a multi-disciplinary IT team in delivering high-quality technology solutions. You will define project needs and align resources with product and programme processes.

The role requires strong leadership, experience in an IT Agile environment, and the ability to mentor teams while collaborating with Product owners and Scrum Masters. Cape Town-based role with focus on service quality and stakeholder satisfaction.