Banking Customer Service Specialist — Cash & Digital

absa; Piketberg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Absa Bank Limited invites applications for an in-branch Customer Service role in Western Cape. You will deliver accurate cash and non-cash transactions, assist customers with digital enablement (ATM, app, online banking), and maintain a welcoming, compliant service environment across branch formats.

You will ensure KYC/AML adherence, manage queues, and support branch growth through quality service and governance standards.

Qualifications

• Diploma or higher in business, commerce or management studies.
• Senior certificate (Matric) or equivalent.

Responsibilities

• Execute cash and non-cash transactions accurately (deposits, withdrawals, payments, transfers).
• Resolve routine customer enquiries and service requests.
• Assist customers with digital enablement (ATM, App, Online Banking, Self-Service kiosks).
• Manage customer queues and flow to optimise turnaround times.
• Adhere to cash management, balancing, and control procedures.
• Ensure compliance with KYC, FICA, AML and internal risk policies.

Skills

Customer service

Cash handling

Digital enablement

Regulatory awareness

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

National Senior Certificate/ Matric (Grade 12)

Job description

Absa Bank Limited invites applications for an in-branch Customer Service role in Western Cape. You will deliver accurate cash and non-cash transactions, assist customers with digital enablement (ATM, app, online banking), and maintain a welcoming, compliant service environment across branch formats.

You will ensure KYC/AML adherence, manage queues, and support branch growth through quality service and governance standards.