Banking Activation Specialist

Standard Bank Group; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Standard Bank Group is seeking an activations specialist in Cape Town within Personal & Private Banking. The role focuses on outbound calls to onboard clients, activating accounts, cards and digital banking services, and delivering high-quality customer engagements.

The ideal candidate will have 2–3 years’ experience in a banking contact centre, a FAIS-recognised certificate, and a proven track record in meeting activation and service targets in a regulated financial services environment.

Qualifications

• FAIS recognised qualification and strict regulatory environment
• 2–3 years’ experience in banking contact centre or client activation
• Proven outbound sales and service engagement in retail banking
• Experience activating accounts, cards and digital banking solutions
• Achievement of defined sales and service targets in structured environments

Responsibilities

• Conduct outbound calls to onboarded clients to activate accounts, cards and digital banking services.
• Identify client needs and recommend banking solutions to achieve activation targets.
• Resolve client enquiries, service requests and complaints professionally within timelines.
• Capture and maintain client information ensuring FAIS and risk standards are met.
• Manage allocated leads and call schedules to meet SLAs and deliver high-quality interactions.

Skills

Outbound sales

Client activation

Excellent communication

Regulatory knowledge (FAIS)

Query handling & complaints

Education

National Certificate in Banking or higher FAIS recognised

Job description

Standard Bank Group is seeking an activations specialist in Cape Town within Personal & Private Banking. The role focuses on outbound calls to onboard clients, activating accounts, cards and digital banking services, and delivering high-quality customer engagements.

The ideal candidate will have 2–3 years’ experience in a banking contact centre, a FAIS-recognised certificate, and a proven track record in meeting activation and service targets in a regulated financial services environment.