Banking Client Support Specialist

Placements24; Gqeberha; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive starting salary

Medical aid

Retirement fund

Extensive training programs

Paid annual leave

Career development opportunities

Job summary

Placements24 is recruiting a Client Support Associate for a reputable financial services client in Port Elizabeth, Eastern Cape. You will provide frontline support for banking needs, handle account inquiries, and process service requests with a focus on accuracy and courtesy.

You will educate clients on banking services and digital tools, identify needs, and refer suitable products. Join a supportive branch team dedicated to excellent service, customer satisfaction, and achieving service and

Qualifications

• 1-2 years of customer service or client-facing experience in banking or financial services.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy when handling transactions.
• Proficiency with basic computer applications and ability to learn new systems quickly.
• Friendly, approachable demeanor and team-oriented mindset.

Responsibilities

• Provide direct customer assistance for a range of banking products and services.
• Handle inquiries via phone, email, and in-person with professionalism.
• Process deposits, withdrawals, and transfers accurately.
• Assist clients with account opening, maintenance, and closures.
• Educate clients on banking services and digital tools.
• Identify customer needs and suggest appropriate financial products or services.
• Maintain confidentiality and adhere to company policies and regulatory requirements.
• Escalate complex issues to appropriate internal departments.
• Contribute to achieving branch service and sales targets.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

Placements24 is recruiting a Client Support Associate for a reputable financial services client in Port Elizabeth, Eastern Cape. You will provide frontline support for banking needs, handle account inquiries, and process service requests with a focus on accuracy and courtesy.

You will educate clients on banking services and digital tools, identify needs, and refer suitable products. Join a supportive branch team dedicated to excellent service, customer satisfaction, and achieving service and