Aviation Ground Operations Supervisor

Placements24; Gqeberha; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Overtime pay

Performance incentives

Medical aid

Provident fund

Training and development

Paid leave

Job summary

Placements24 is seeking an Aviation Ground Operations Supervisor at Port Elizabeth International Airport, Eastern Cape. The role leads ground handling teams, ensures safe and timely aircraft turnarounds, and maintains high customer service standards.

The ideal candidate will have 3–5 years in aviation ground operations, 1–2 years in a supervisory role, and strong leadership, communication, and problem-solving skills. Shifts include nights and weekends.

Qualifications

• 3–5 years in aviation ground handling with 1–2 years in supervision.
• Thorough knowledge of aircraft ground operations procedures and SACAA standards.
• Strong leadership and team management skills.

Responsibilities

• Supervise and direct ground handling teams (baggage, ramp, marshalling).
• Ensure safe, efficient operations in compliance with aviation regulations and procedures.
• Coordinate with flight crews, ATC and airport stakeholders to manage turnaround times.
• Oversee loading/unloading of baggage, cargo and mail; ensure security and accuracy.
• Manage deployment and maintenance of ground support equipment (GSE).
• Train new staff and provide ongoing performance feedback and coaching.

Skills

Leadership

Communication

Team management

Problem-solving

Decision making

Aviation ops knowledge

Airport systems knowledge

Safety awareness

Flexibility

Tools

Basic computer applications

Job description

About the Role

Our client, a reputable aviation service provider located at the airport in Port Elizabeth, Eastern Cape , is seeking a motivated and experienced Aviation Ground Operations Supervisor. This role is pivotal in ensuring the safe, efficient, and timely turnaround of aircraft on the ground. The supervisor will lead a team of ground handling staff, coordinate various ground support activities, and uphold the highest standards of operational safety and customer service. This is an excellent opportunity for an individual with strong leadership skills and a passion for aviation to contribute to a key operational function. You will be at the forefront of daily airport operations, managing critical processes that directly impact flight schedules and passenger satisfaction. The position demands excellent organizational skills, decisive leadership, and a thorough understanding of ground handling procedures within the Port Elizabeth, Eastern Cape environment.

Key Responsibilities

• Supervise and direct the activities of ground handling teams, including baggage handlers, ramp agents, and aircraft marshals.
• Ensure all aircraft ground operations are conducted safely, efficiently, and in compliance with aviation regulations and company procedures.
• Coordinate with flight crews, air traffic control, and other airport stakeholders to manage aircraft turnaround times.
• Oversee the loading and unloading of baggage, cargo, and mail, ensuring accuracy and security.
• Manage the deployment and maintenance of ground support equipment (GSE).
• Train new ground handling staff and provide ongoing performance feedback and coaching to the team.
• Respond to operational disruptions and emergencies, implementing contingency plans as needed.
• Maintain accurate records of ground handling activities and operational performance metrics.
• Uphold high standards of customer service for passengers and crew during ground operations.
• Conduct regular safety inspections of the ramp area and GSE.

Requirements

• A minimum of 3-5 years of experience in aviation ground handling operations, with at least 1-2 years in a supervisory or team lead role.
• Thorough knowledge of aircraft ground operations procedures, safety regulations (e.g., SACAA standards), and best practices.
• Strong leadership and team management skills, with the ability to motivate and guide staff.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders.
• Problem‑solving abilities and the capacity to make quick, sound decisions under pressure.
• Proficiency in using airport operational systems and basic computer applications.
• A valid driver's license and the ability to obtain airport security clearance.
• Physical fitness and ability to work in various weather conditions.
• Flexibility to work shifts, including nights, weekends, and public holidays.

Benefits

• Our client offers a competitive salary, opportunities for overtime pay, and performance-based incentives.
• Employees receive comprehensive medical aid and access to a provident fund.
• Further training and development opportunities within ground operations are provided.
• This role is based at the airport in Port Elizabeth, Eastern Cape , offering a dynamic and hands‑on work experience within the aviation industry.
• Paid leave and other employee support services are included.