Aviation Ground Operations Supervisor

Placements24; George; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Health and wellness benefits

Career growth opportunities

Training on ground handling equipment

Employee assistance program

Uniform and protective equipment

Discounted air travel

Job summary

Placements24 is seeking an Aviation Ground Operations Supervisor in George, Western Cape to oversee all ground handling activities. You will lead a team, ensure safety compliance with IATA/CAA standards, and coordinate with flight crews and control to guarantee smooth aircraft turnarounds.

The role requires proven supervisory experience in aviation ground operations, flight scheduling familiarity, and strong organizational skills.

Qualifications

• Thorough knowledge of airport ground handling procedures, safety regulations (e.g., IATA, local CAA), and equipment.
• Strong leadership, team management, and communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
• Familiarity with flight scheduling and dispatch processes.
• Proficiency in using airport operational software and MS Office Suite.
• A valid driver's license and the ability to obtain airport security clearance.
• Flexibility to work varied shifts, including weekends and public holidays.
• A proactive approach to safety and operational excellence.

Responsibilities

• Supervise and coordinate daily ground operations activities, including aircraft loading/unloading, baggage handling, and marshalling.
• Lead, train, and motivate a team of ground handling agents, ensuring high performance and adherence to safety standards.
• Ensure compliance with all safety regulations, company policies, and airline procedures during ground operations.
• Liaise with flight crews, air traffic control, and other departments to ensure efficient and timely aircraft turnaround.
• Manage the allocation and utilization of ground support equipment (GSE), ensuring it is in good working order.
• Monitor flight schedules and operational requirements, adjusting resources as necessary to meet demands.
• Investigate and report any incidents or accidents, implementing corrective actions to prevent recurrence.
• Maintain accurate records of ground operations activities, including turnaround times and equipment status.
• Handle customer inquiries and resolve issues related to ground services promptly and professionally.
• Contribute to continuous improvement initiatives for ground operations efficiency and safety.

Job description

About the Role

Our client is looking for a dedicated and organized Aviation Ground Operations Supervisor to oversee and manage all aspects of ground handling services at our busy George, Western Cape facility. This role is crucial for ensuring the seamless and safe turnaround of aircraft. The ideal candidate will possess strong leadership qualities, a comprehensive understanding of airport operations, and a commitment to maintaining the highest standards of service. You will be responsible for leading a team of ground handling staff, coordinating with various stakeholders including flight crews, air traffic control, and other airport personnel, and ensuring efficient baggage handling, cargo loading, and passenger services. This position offers a dynamic work environment where every day presents new challenges and opportunities to contribute to the smooth functioning of our aviation operations. Your leadership will directly impact flight schedules and passenger satisfaction.

Key Responsibilities

• Supervise and coordinate daily ground operations activities, including aircraft loading/unloading, baggage handling, and marshalling.
• Lead, train, and motivate a team of ground handling agents, ensuring high performance and adherence to safety standards.
• Ensure compliance with all safety regulations, company policies, and airline procedures during ground operations.
• Liaise with flight crews, air traffic control, and other departments to ensure efficient and timely aircraft turnaround.
• Manage the allocation and utilization of ground support equipment (GSE), ensuring it is in good working order.
• Monitor flight schedules and operational requirements, adjusting resources as necessary to meet demands.
• Investigate and report any incidents or accidents, implementing corrective actions to prevent recurrence.
• Maintain accurate records of ground operations activities, including turnaround times and equipment status.
• Handle customer inquiries and resolve issues related to ground services promptly and professionally.
• Contribute to continuous improvement initiatives for ground operations efficiency and safety.

Requirements

• Proven experience in aviation ground operations, with at least 3 years in a supervisory or leadership role.
• Thorough knowledge of airport ground handling procedures, safety regulations (e.g., IATA, local CAA), and equipment.
• Strong leadership, team management, and communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
• Familiarity with flight scheduling and dispatch processes.
• Proficiency in using airport operational software and MS Office Suite.
• A valid driver's license and the ability to obtain airport security clearance.
• Flexibility to work varied shifts, including weekends and public holidays.
• A proactive approach to safety and operational excellence.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for career growth and development within the aviation sector.
• Training on specialized ground handling equipment and procedures.
• Employee assistance program.
• Uniform and protective equipment provided.
• Access to discounted air travel (subject to company policy).