Ground Operations Manager

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Salary commensurate with experience

Health and retirement benefits

Performance bonuses

Professional development opportunities

Relocation assistance may be available

Job summary

Placements24 is seeking a seasoned Ground Operations Manager to lead our Mossel Bay aviation service operations. The role focuses on directing ground handling, safety, efficiency, and on-time turnarounds while maintaining strong airline and regulator relationships.

The ideal candidate will have 5–7 years in aviation ground ops, a relevant degree or equivalent experience, and demonstrated leadership across large teams. Hybrid duties combine strategic planning with on-site oversight.

Qualifications

• 5-7 years of progressive aviation ground operations experience.
• Demonstrated ability to lead large teams and complex operations.
• In-depth knowledge of ground handling, ramp safety and IATA regs.

Responsibilities

• Direct and manage all ground handling activities including baggage, marshalling and ramp services.
• Develop and enforce procedures to ensure safety, efficiency, and regulatory compliance.
• Lead a team of ground staff, optimize staffing and resources.
• Coordinate with airlines to ensure flight schedule alignment and service needs.
• Monitor KPIs and drive improvements in turnaround times and service quality.
• Ensure health, safety and environmental regulations are met; conduct safety audits.
• Manage department budget and control costs.
• Serve as on-site leader while using remote tools for planning and reporting.

Skills

Leadership

Communication

Problem solving

Decision making

Team management

Stakeholder management

Education

Bachelor's degree in Aviation Management, Business Administration, or related field

Tools

Ground operations software

Office applications

Job description

About the Role

Our client, a rapidly expanding aviation services provider, is seeking an experienced and dynamic Ground Operations Manager to lead their operations in the scenic region of Mossel Bay, Western Cape. This pivotal role involves overseeing all aspects of ground handling services, ensuring the efficient, safe, and punctual turnaround of aircraft. You will be responsible for managing a diverse team of ground staff, implementing operational procedures, and maintaining strong relationships with airlines, regulatory bodies, and other stakeholders. The ideal candidate will possess a proven track record in aviation ground operations management, exceptional leadership skills, and a deep understanding of safety protocols and efficiency metrics. This hybrid role allows for strategic planning and administrative tasks to be performed remotely, while requiring regular on-site presence to direct and supervise operations effectively. We are looking for a results-driven individual dedicated to operational excellence and customer satisfaction.

Key Responsibilities

• Direct and manage all ground handling activities, including baggage handling, aircraft marshalling, passenger boarding/de-boarding, and ramp services.
• Develop, implement, and enforce operational procedures to ensure safety, efficiency, and compliance with aviation regulations.
• Manage and motivate a team of ground operations staff, fostering a positive and productive work environment.
• Oversee resource allocation, including staffing levels, equipment, and facilities, to meet operational demands.
• Collaborate with airline representatives to ensure seamless coordination of flight schedules and service requirements.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement in turnaround times and service quality.
• Ensure compliance with all health, safety, and environmental regulations, conducting regular safety audits.
• Manage the budget for the ground operations department, controlling costs and optimizing resource utilization.
• Act as the primary point of contact for operational issues, resolving conflicts and addressing emergencies effectively.
• Utilize remote communication tools for strategic planning and reporting, while actively participating in on-site operational oversight.

Requirements

• Bachelor's degree in Aviation Management, Business Administration, or a related field, or equivalent extensive experience.
• Minimum of 5-7 years of progressive experience in aviation ground operations management.
• Demonstrated experience in managing large teams and complex operational environments.
• In-depth knowledge of aircraft ground handling procedures, ramp safety, and relevant aviation regulations (e.g., IATA standards).
• Strong understanding of weight and balance principles, dangerous goods handling, and security protocols.
• Proven leadership, decision-making, and problem-solving skills.
• Excellent communication, interpersonal, and negotiation abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays, and to travel as needed for remote oversight.
• Proficiency in using ground operations management software and standard office applications.
• Commitment to maintaining a strong safety culture.

Benefits

• Attractive salary package commensurate with experience and responsibilities.
• Comprehensive health and retirement benefits.
• Performance-based bonuses.
• Opportunities for professional development and leadership training.
• Exposure to a wide range of aircraft and airline operations.
• A challenging and rewarding role in a growing sector.
• Relocation assistance may be available.