Automotive Warranty Administrator

Placements24; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses potential

Staff discounts on vehicle servicing

Training on new warranty systems

Supportive administration team

Job summary

Placements24 is seeking a dedicated Automotive Warranty Administrator to manage warranty claims for a Soweto-based dealership. You will submit, track, and resolve claims to ensure timely financial recovery from manufacturers.

The role emphasizes accuracy and collaboration with service staff and manufacturers. The ideal candidate has prior warranty administration experience in automotive settings, strong organizational skills, and proficiency with DMS and warranty software.

Qualifications

• Previous experience as a Warranty Administrator in the automotive industry.
• Strong understanding of warranty procedures and manufacturer requirements.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using DMS and warranty claim software.
• Good communication with service advisors, technicians and manufacturers.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Prepare, submit, and follow up warranty claims to manufacturers.
• Ensure claims comply with warranty policies and procedures.
• Review repair orders to verify warranty eligibility and parts used.
• Maintain records of submitted claims, approvals, and rejections.
• Process warranty parts returns and liaise with parts department.
• Resolve claim discrepancies and follow up on outstanding payments.

Skills

Detail-oriented

Organized

DMS proficiency

Warranty procedures

Communication

Multitasking

Tools

Dealership Management Systems (DMS)

Warranty claim software

Job description

Our client is seeking a detail-oriented and organized Automotive Warranty Administrator to manage warranty claims processing for their dealership in Soweto. This role is crucial for ensuring the financial recovery from manufacturers for repairs performed under warranty. You will be responsible for accurately submitting claims, tracking their status, and resolving any discrepancies. This is an excellent opportunity for an individual with a keen eye for detail to play a vital role in the financial health of the service department in Gauteng.

Key Responsibilities

• Prepare, submit, and follow up on warranty claims to manufacturers.
• Ensure all claims comply with manufacturer warranty policies and procedures.
• Review repair orders to verify warranty eligibility and parts used.
• Maintain accurate records of submitted claims, approvals, and rejections.
• Process warranty parts returns and liaise with parts department on stock requirements.
• Resolve claim discrepancies and follow up on outstanding payments.

Requirements

• Previous experience as a Warranty Administrator in the automotive industry.
• Strong understanding of warranty procedures and manufacturer requirements.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using dealership management systems (DMS) and warranty claim software.
• Good communication skills for liaising with service advisors, technicians, and manufacturers.
• Ability to manage multiple tasks and meet deadlines effectively.

Benefits

• Competitive salary and potential for annual bonuses.
• Training on new warranty systems and procedures.
• Staff discounts on vehicle servicing and parts in Soweto.
• A supportive administrative team environment.
• Opportunity to develop expertise in a specialized area of the automotive business.