Automotive Warranty Administrator

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work environment

Professional development and training

Supportive remote team

Job summary

Placements24 remotely supports a leading automotive dealership group seeking an Automotive Warranty Administrator. You will manage warranty claims, liaise with service departments, and ensure compliance with manufacturer policies while maximizing reimbursements.

The ideal candidate has experience with DMS and warranty software, strong data-entry and organizational skills, and excels in a remote, self-motivated environment.

Qualifications

• Previous experience as an Automotive Warranty Administrator or in a similar administrative role within the automotive industry.
• Strong knowledge of automotive warranty procedures and manufacturer policies.
• Proficiency in using dealership management systems (DMS) and warranty claim processing software.
• Excellent data entry, organizational, and record-keeping skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively in a remote setting.
• Excellent communication and interpersonal skills for effective remote collaboration.
• Self-motivated and able to work independently with minimal supervision.

Responsibilities

• Process and submit all warranty claims accurately and in a timely manner.
• Ensure all warranty work orders are properly documented and comply with manufacturer guidelines.
• Communicate effectively with service advisors, technicians, and manufacturer representatives regarding claim status and requirements.
• Investigate and resolve any discrepancies or issues with warranty claims.
• Maintain detailed records of all submitted and approved warranty claims.
• Stay updated on all manufacturer warranty policies, procedures, and updates.
• Assist in preparing for warranty audits and ensure compliance.
• Provide excellent administrative support to the service department, managed remotely.

Skills

Data entry

Organization

Record keeping

Communication

Remote collaboration

Independent work

Tools

DMS

Warranty software

Job description

About the Role

Our client, a distinguished automotive dealership group, is seeking a highly organized and detail-oriented Automotive Warranty Administrator to join their entirely remote team. This pivotal role involves managing and processing all warranty claims efficiently and accurately, ensuring compliance with manufacturer policies and maximizing reimbursement. You will be the central point of contact for warranty-related inquiries, liaising with service departments, manufacturers, and finance companies. The ideal candidate will possess exceptional administrative skills, a thorough understanding of automotive warranty procedures, and a proactive approach to problem-solving. This fully remote position offers the flexibility to work from anywhere, providing a unique opportunity to contribute to a leading automotive brand while maintaining an optimal work-life balance. We are committed to a remote-first operational model, empowering our employees with the tools and support needed to excel.

Key Responsibilities

• Process and submit all warranty claims accurately and in a timely manner.
• Ensure all warranty work orders are properly documented and comply with manufacturer guidelines.
• Communicate effectively with service advisors, technicians, and manufacturer representatives regarding claim status and requirements.
• Investigate and resolve any discrepancies or issues with warranty claims.
• Maintain detailed records of all submitted and approved warranty claims.
• Stay updated on all manufacturer warranty policies, procedures, and updates.
• Assist in preparing for warranty audits and ensure compliance.
• Provide excellent administrative support to the service department, managed remotely.

Requirements

• Previous experience as an Automotive Warranty Administrator or in a similar administrative role within the automotive industry.
• Strong knowledge of automotive warranty procedures and manufacturer policies.
• Proficiency in using dealership management systems (DMS) and warranty claim processing software.
• Excellent data entry, organizational, and record-keeping skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively in a remote setting.
• Excellent communication and interpersonal skills for effective remote collaboration.
• Self-motivated and able to work independently with minimal supervision.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote work environment, offering significant flexibility.
• Opportunities for professional development and training in dealership operations.
• Be part of a recognized and respected automotive group.
• Work with a supportive and experienced remote team.
• Contribute to the financial health and operational efficiency of the dealership.