Senior Automotive Service Technician

Placements24; Pietermaritzburg; Hybrid; ZAR 450,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Remote work flexibility

Remote diagnostic equipment

Job summary

Placements24 is recruiting a Senior Automotive Service Technician to provide expert remote diagnostic support for a wide range of vehicles. The role focuses on guiding on-site technicians, diagnosing complex issues, and improving service efficiency from a home-based setting.

The ideal candidate has 7+ years of hands-on diagnostic experience, ASE certifications (A1-A8, L1, L2), and knowledge of OEM software and remote tools. Hybrid/remote work environment offered.

Qualifications

• 7+ years as Automotive Service Technician focusing on diagnostics.
• ASE A1-A8, L1, L2 certifications required; master preferred.
• Proficient with OEM diagnostic software, scan tools, and remote platforms.
• Strong problem-solving and analytical thinking.
• Excellent remote communication skills.
• Experience with hybrid/electric vehicle systems is a plus.

Responsibilities

• Provide expert remote diagnostics and technical support for complex automotive issues using advanced diagnostic software and remote access tools.
• Analyze diagnostic trouble codes, vehicle telemetry to identify root causes of malfunctions.
• Communicate with on-site technicians, providing clear, step-by-step guidance for repairs remotely.
• Document diagnostic findings, repair recommendations, and resolutions in the case management system.
• Develop and maintain understanding of current automotive technologies, including hybrid and EV systems.
• Contribute to remote diagnostic protocols and best practices to improve service quality.

Skills

Diagnostics expert

Remote diagnostics

Communication

Analytical thinking

Tools

ASE certifications A1-A8 L1 L2

OEM diagnostic software

Job description

About the Role

Our client is seeking a highly skilled and experienced Senior Automotive Service Technician to join their innovative, fully remote team. This position focuses on providing expert remote diagnostic support and technical consultation for complex automotive issues across a wide range of vehicle makes and models. You will leverage cutting-edge diagnostic tools and remote access technologies to guide on-site technicians, troubleshoot intricate problems, and contribute to improving overall service efficiency and customer satisfaction. This is a unique opportunity to work from home while making a significant impact in the automotive service industry, collaborating with a dynamic national team dedicated to pushing the boundaries of remote automotive support and training.

Key Responsibilities

• Provide expert remote diagnostics and technical support for complex automotive issues using advanced diagnostic software and remote access tools.


• Analyze technical data, diagnostic trouble codes (DTCs), and vehicle telemetry to accurately identify root causes of malfunctions.


• Communicate effectively with on-site technicians, providing clear, step-by-step guidance for repairs and maintenance procedures.


• Document diagnostic findings, repair recommendations, and resolutions thoroughly within the client's case management system.


• Develop and maintain a deep understanding of current automotive technologies, including hybrid and electric vehicle systems.


• Contribute to the development of remote diagnostic protocols and best practices to enhance service quality and efficiency.

Requirements

• Minimum of 7 years of hands-on experience as an Automotive Service Technician, with a strong emphasis on diagnostics.


• ASE certifications (A1-A8, L1, L2) required; master certification preferred.


• Proficiency with various OEM diagnostic software, scan tools, and remote diagnostic platforms.


• Excellent problem-solving, analytical, and critical thinking skills.


• Strong communication and interpersonal skills, with the ability to clearly explain complex technical information remotely.


• Experience with hybrid and electric vehicle systems is a significant advantage.

Benefits

• Competitive annual salary commensurate with experience.


• Comprehensive health, dental, and vision insurance plans.


• Generous paid time off and holiday leave.


• Opportunities for professional development, continuous training, and advanced certifications.


• A dynamic and supportive remote work environment with flexible hours.


• Company-provided remote diagnostic equipment and software licenses.