Automotive Warranty Administrator

Placements24; Randburg; Hybrid; ZAR 220,000 - 340,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Training opportunities

Stable environment in Randburg

Job summary

Placements24 in Randburg is seeking an Automotive Warranty Administrator to manage warranty claims and related documentation for the service department. You will ensure claims are processed accurately, maximize reimbursements from manufacturers, and maintain strong relationships with warranty providers.

The role requires meticulous organization, experience with dealership management systems (DMS) and warranty software, and collaboration with service technicians and advisors in a hybrid work

Qualifications

• Previous experience as an Automotive Warranty Administrator or in a similar administrative role within the automotive industry.
• Solid understanding of automotive service procedures and warranty policies.
• Proficiency in using dealership management systems (DMS) and relevant warranty software.
• Excellent organizational skills, attention to detail, and accuracy in data entry.
• Strong communication and interpersonal skills to effectively liaise with various stakeholders.
• Ability to manage multiple tasks and deadlines effectively in a hybrid work setting.

Responsibilities

• Process warranty claims accurately and efficiently according to manufacturer guidelines.
• Review repair orders for warranty eligibility, ensuring all necessary documentation is included.
• Submit claims to manufacturers and follow up on outstanding payments.
• Maintain organized warranty claim files and records for auditing purposes.
• Liaise with service technicians and advisors to gather necessary information for claims.
• Stay informed about changes in warranty policies and procedures.
• Assist with parts returns and credit requests related to warranty work.

Skills

Warranty administration

Organizational skills

Communication

Attention to detail

Tools

DMS

Warranty software

Job description

About the Role

Our client is seeking a meticulous and organized Automotive Warranty Administrator to manage warranty claims and related documentation for their service department in Randburg . This role is vital for ensuring that warranty work is processed accurately and efficiently, maximizing reimbursements from manufacturers and maintaining strong relationships with warranty providers. You will work closely with the service team and administrative staff, requiring a sharp eye for detail and a thorough understanding of warranty policies and procedures. This is an excellent opportunity for an individual with strong administrative skills and automotive industry knowledge to contribute to the operational efficiency of a busy dealership in Gauteng .

Key Responsibilities

• Process warranty claims accurately and efficiently according to manufacturer guidelines.
• Review repair orders for warranty eligibility, ensuring all necessary documentation is included.
• Submit claims to manufacturers and follow up on outstanding payments.
• Maintain organized warranty claim files and records for auditing purposes.
• Liaise with service technicians and advisors to gather necessary information for claims.
• Stay informed about changes in warranty policies and procedures.
• Assist with parts returns and credit requests related to warranty work.

Requirements

• Previous experience as an Automotive Warranty Administrator or in a similar administrative role within the automotive industry.
• Solid understanding of automotive service procedures and warranty policies.
• Proficiency in using dealership management systems (DMS) and relevant warranty software.
• Excellent organizational skills, attention to detail, and accuracy in data entry.
• Strong communication and interpersonal skills to effectively liaise with various stakeholders.
• Ability to manage multiple tasks and deadlines effectively in a hybrid work setting.

Benefits

• Competitive annual salary and benefits package.
• Flexible hybrid work arrangement offering a balance between office and remote work.
• Opportunities for professional development and training in warranty management.
• A stable and supportive work environment in Randburg .

Contribution to a key administrative function within a reputable automotive group.