Catering Service Manager

Placements24; South Africa; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive salary package

Health & retirement benefits

Relocation assistance

Job summary

Placements24 is seeking an experienced Automotive Service Manager in East London, South Africa. You will lead a busy service department, oversee advisors and technicians, and drive customer satisfaction while ensuring department profitability.

The role requires strong leadership, business acumen and a passion for delivering top-tier vehicle service in a high-volume dealership environment.

Qualifications

• Minimum of 10 years in the automotive industry with a minimum of 5 years in a service management or senior leadership role.
• Proven track record of managing a high-volume service department.
• Strong understanding of automotive repair, diagnostics and customer service principles.

Responsibilities

• Manage day-to-day service department operations including scheduling, staffing and workflow optimization.
• Lead, motivate and develop the service team to ensure high performance and adherence to standards.
• Drive customer satisfaction through service delivery, complaint resolution and proactive communication.
• Oversee financial performance including budgeting, expenses and revenue generation.
• Ensure compliance with manufacturer policies, safety regulations and environmental standards.
• Collaborate with other departments to maximize customer retention and profitability.

Skills

Leadership

Customer service

Communication

DMS

Tools

DMS (Dealer Management System)

Job description

Automotive Service Manager – East London, South Africa

Our client, a leading automotive dealership in East London, is seeking a highly experienced and dynamic Automotive Service Manager to lead its busy service department. This executive role involves overseeing all service operations, managing a team of service advisors and technicians, driving customer satisfaction, and ensuring the profitability of the department. The successful candidate will possess strong leadership qualities, excellent business acumen, and a passion for delivering exceptional automotive service, playing a vital role in the dealership's success in East London.

Key Responsibilities

• Manage the day-to-day operations of the service department, including scheduling, staffing, and workflow optimization.
• Lead, motivate, and develop the service team, ensuring high performance and adherence to company standards.
• Drive customer satisfaction through excellent service delivery, complaint resolution, and proactive communication.
• Oversee financial performance, including budgeting, expense control, and revenue generation.
• Ensure compliance with all manufacturer policies, safety regulations, and environmental standards.
• Collaborate with other dealership departments to maximize customer retention and profitability.

Requirements

• Minimum of 10 years of experience in the automotive industry, with at least 5 years in a service management or senior leadership role.
• Proven track record of successfully managing a high-volume automotive service department.
• Strong understanding of automotive repair, diagnostics, and customer service principles.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in dealership management systems (DMS) and financial reporting.
• A strategic mindset with a focus on continuous improvement and business growth.

Benefits

• An industry-leading salary package with significant bonus potential.
• Comprehensive executive benefits including health, retirement, and life insurance.
• Opportunities for career advancement and executive training.
• A key leadership position within a prestigious automotive group.
• Relocation assistance may be considered for highly qualified candidates.