ATM Operations & Compliance Auditor

IZI; Kempton Park; On-site; ZAR 180,000 - 300,000; Full time

Job summary

IZISA in Kempton Park is seeking an experienced ATM Auditor to join our team. The role focuses on managing the daily operations of the ATM portfolio within the region, ensuring compliance, identifying operational risks, and maintaining service excellence.

You will review resources, monitor SLAs, conduct branch visits, and implement best practices to enhance profitability and customer service while adhering to risk and security standards and branding guidelines.

Qualifications

• Grade 12 qualification and valid Code 8 driver’s licence.
• PSIRA Grade B and CIT Certificate.
• Firearm competency for business use.
• Medical fitness certificate for firearm use.
• Clear credit and criminal record.

Responsibilities

• Review resources and deploy them to improve profitability and customer service.
• Maintain all customer SLAs and address deficiencies.
• Conduct regular customer visits to assess service delivery.
• Monitor customer service levels and identify gaps.
• Investigate, share and implement best practices across branches.
• Adhere to risk and security standards including vault/float limits.
• Oversee branding, discipline, and company guidelines.
• View body cam footage and supervise field staff documentation.

Skills

Pressure & Time Management

Coaching & Mentoring

Communication

Customer Centric

Problem Solving

Report Writing

Risk & Security Management

Team Leadership

Technology Savvy

Work Standards

Education

Grade 12

Valid Code 8 Drivers Licence

PSIRA Grade B + CIT Certificate

Firearm Competency Certificate

Medical fitness certificate for firearm

Clear Credit and criminal record

Job description

IZISA in Kempton Park is seeking an experienced ATM Auditor to join our team. The role focuses on managing the daily operations of the ATM portfolio within the region, ensuring compliance, identifying operational risks, and maintaining service excellence.

You will review resources, monitor SLAs, conduct branch visits, and implement best practices to enhance profitability and customer service while adhering to risk and security standards and branding guidelines.