ATM Operations and Reconciliation Specialist

Fidelity Services Group; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Fidelity Security Group in Gauteng seeks an Operations Clerk to manage reconciliation processes and daily balance activities for ATMs and cash orders. You will liaise with branches, resolve issues in real time, and maintain meticulous logs and reporting.

Responsibilities include daily monitoring of the I-Cash system, daily balance verification, and processing claims while supporting with CPC activations. Strong admin skills and clear communication are essential.

Qualifications

• Must understand the reconciliation process.
• Proficient in MS Excel, Word and Outlook.
• Able to coordinate and manage branch supervisors.
• Strong administrative discipline and ability to meet daily deadlines.
• Good interpersonal skills across roles from tellers to client management.

Responsibilities

• Communicate and follow up on instructions to allocated branches for monthly cash orders, packing schedules and redeposits.
• Liaise with branches to resolve real-time issues on cash orders, transfers, packing schedules and ATM loads.
• Daily monitoring from I-Cash system and review of branch capturing.
• Act as intermediary between client and branch for instructions and day-to-day business.
• Balance ATM devices daily and provide accurate feedback on the balancing sheet.
• Process client claims and support CPC activations (stained and burnt notes).
• Report to National Reconciliations Manager on new ATMs rolled out monthly for planning.
• Log and escalate issues from branches to the NR Manager in a timely manner.
• Provide training to branch supervisors/Recon Clerks on the Capitec ATM process.
• Handle operational queries as required.

Skills

Reconciliation process

MS Excel

MS Word

Outlook

Coordinate supervisors

Administrative skills

Deadline-driven

Interpersonal skills

Job description

Fidelity Security Group in Gauteng seeks an Operations Clerk to manage reconciliation processes and daily balance activities for ATMs and cash orders. You will liaise with branches, resolve issues in real time, and maintain meticulous logs and reporting.

Responsibilities include daily monitoring of the I-Cash system, daily balance verification, and processing claims while supporting with CPC activations. Strong admin skills and clear communication are essential.