ATM Auditor

IZI; Kempton Park; On-site; ZAR 180,000 - 300,000; Full time

Job summary

IZISA in Kempton Park is seeking an experienced ATM Auditor to join our team. The role focuses on managing the daily operations of the ATM portfolio within the region, ensuring compliance, identifying operational risks, and maintaining service excellence.

You will review resources, monitor SLAs, conduct branch visits, and implement best practices to enhance profitability and customer service while adhering to risk and security standards and branding guidelines.

Qualifications

• Grade 12 qualification and valid Code 8 driver’s licence.
• PSIRA Grade B and CIT Certificate.
• Firearm competency for business use.
• Medical fitness certificate for firearm use.
• Clear credit and criminal record.

Responsibilities

• Review resources and deploy them to improve profitability and customer service.
• Maintain all customer SLAs and address deficiencies.
• Conduct regular customer visits to assess service delivery.
• Monitor customer service levels and identify gaps.
• Investigate, share and implement best practices across branches.
• Adhere to risk and security standards including vault/float limits.
• Oversee branding, discipline, and company guidelines.
• View body cam footage and supervise field staff documentation.

Skills

Pressure & Time Management

Coaching & Mentoring

Communication

Customer Centric

Problem Solving

Report Writing

Risk & Security Management

Team Leadership

Technology Savvy

Work Standards

Education

Grade 12

Valid Code 8 Drivers Licence

PSIRA Grade B + CIT Certificate

Firearm Competency Certificate

Medical fitness certificate for firearm

Clear Credit and criminal record

Job description

IZISA is seeking a qualified and detail-oriented ATM Auditor to join our team in the Kempton Park branch.

The successful candidate will be responsible for managing the daily operations of the allocated ATM portfolio within the region and/or branch, ensuring compliance, identifying operational risks, and maintaining service excellence.

Your Daily responsibilities will be

• Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
• Maintain all customer SLAs and address deficiencies
• Undertake regular and consistent customer visit and assess service of delivery
• Monitor customer service levels
• Investigate, share and implement Best Practice from other branches
• Adhere to group and company standards on risk and security mitigation and control on the following areas:
• Maximum vehicle loads and values
• Vault and Float limits
• Effective management of business development function
• View Body Cam Footage frequently on field staff.
• Frequent checks on ATM paperwork and assistance on other administrative before and after shift.

Identifying new business opportunities in the branch's sphere of operations,

• Monitor and assess the market environment in terms of competitors and current customers.
• Ensure that all new quotes are done at profitable margins
• Use products and new services in line with customers' needs and risks.
• Ensure all vehicles are correctly branded and maintained to improve company image and market share.
• Oversight and management of employee discipline
• Adhere to all company brand guidelines

Qualification

• Grade 12
• Valid Code 8 Drivers Licence
• PSIRA Grade B + CIT Certificate
• Valid Firearm Competency for business purposes
• Medical fitness certificate for the use of a firearm
• Clear Credit and criminal record

Experience

• Minimum of one year experience as an ATM Custodian
• Minimum of three year experience as an ATM custodian or FLM across all vendors.

Competencies

• Ability to deal with Pressure/Time Management
• Coaching & Mentoring
• Communication
• Customer Centric
• Problem Solving and Decision Making
• Report Writing
• Risk & Security Management
• Team Leadership
• Technology Savvy
• Work Standards

If you're ready to take on this important role and contribute to a leading cash management solutions provider,

Location: Kempton Park, South Africa (On-site)

Reports to: Branch Manager