Workshop Operations Lead: Customer & Service

Advius (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Advius (Pty) Ltd in Johannesburg seeks an Assistant Workshop Manager to bridge customers and the workshop floor. You will welcome customers, allocate work to technicians, keep the schedule on track, and supervise staff while supporting quotations, reconciliations, reporting, and local marketing efforts.

The role requires strong customer service, leadership and bilingual communication, with a hands-on motor vehicle background and weekend availability. Immediate permanent start in Fourways.

Qualifications

• Minimum two to three years in motor vehicle settings.
• Fully bilingual in English and Afrikaans.
• Experience at aftermarket service centres preferred.

Responsibilities

• Welcome customers and allocate vehicles to technicians.
• Explain repair outcomes, warranties and savings to customers.
• Assist with quotations and service bookings.
• Notify customers about vehicle readiness and updates.
• Build and maintain customer relationships and seek growth.
• Supervise workshop staff and monitor productivity.

Skills

Customer service

Sales ability

Leadership

Team management

Communication

Organisational skills

Job description

Advius (Pty) Ltd in Johannesburg seeks an Assistant Workshop Manager to bridge customers and the workshop floor. You will welcome customers, allocate work to technicians, keep the schedule on track, and supervise staff while supporting quotations, reconciliations, reporting, and local marketing efforts.

The role requires strong customer service, leadership and bilingual communication, with a hands-on motor vehicle background and weekend availability. Immediate permanent start in Fourways.