Assistant Manager, Retail - iStore PTA Contingency

CORE; Midrand; On-site; ZAR 250,000 - 340,000; Full time

Job summary

iStore Midrand in South Africa is seeking an Assistant Manager to provide inspirational leadership to the team and drive unit, financial and developmental targets while delivering an exceptional customer experience.

You will lead store operations, coach staff, and collaborate across functions to ensure iStore remains the first choice for Apple products.

Applicants should have matric and tertiary qualifications, 3+ years of sales team management, and strong communication and planning skills.

Qualifications

• Proven ability to lead and develop a retail team.
• Strong customer service focus and problem-solving skills.
• Ability to work in a fast-paced environment.
• Strategic thinking with agile execution.

Responsibilities

• Provide inspirational leadership to the iStore team and drive targets.
• Ensure outstanding customer experience and target achievement.
• Coordinate across functions to improve store performance.

Skills

Leadership

Customer focus

Organisation & planning

Effective communication

Situational awareness

Education

Matric (and tertiary preferred)

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Our iStore Assistant Manager is responsible to provide inspirational leadership to the iStore team and ensure that the iStore achieves or exceeds unit, financial and developmental targets in the iStore.

Ensuring that the iStore becomes synonymous with anything Mac in the customers eyes. Overall responsibility and accountability for the iStore customer experience and target achievement. Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

You need to have:

• Matric and tertiary preferred
• 3+ Years managing sales teams
• Retail operations experience and knowledge
• Leadership experience
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Customer Focus
• Situational Awareness
• Organisation and Planning
• Effective Communication