Admin Manager Retail - iStore Mall of Africa

The Core Group; Midrand; Vor Ort; ZAR 420.000 - 660.000; Vollzeit

Zusammenfassung

iStore, part of The Core Group, is seeking an Admin Manager to lead teams, provide supportive feedback, and ensure both staff and customers have a valued experience. You will oversee back-of-house operations, ensuring SOPs are followed to minimize risk and improve efficiency.

Focus will be on refining processes and aligning operations with the business needs. The role requires a track record of leading teams in high-turnover retail environments, a strong customer-focused mindset, and the ability

Qualifikationen

• Completed Matric is a must.
• Tertiary qualification would be advantageous.

Aufgaben

• Lead teams and provide supportive feedback to ensure a valued experience for customers and staff.
• Ensure back-of-house iStore operations run effectively and SOPs are adhered to.
• Focus on enhancing operations and reviewing systems to align with business needs.
• Drive store targets and overall results while managing risk.

Kenntnisse

Team leadership

Retail operations

Customer experience

Store targets achievement

Ausbildung

Matric (completed)

Tertiary qualification advantageous

Jobbeschreibung

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 43 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

As an iStore Admin Manager you would be responsible for Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOP’s) are adhered to.

Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

You need to have:

• A Completed Matric (minimum requirements)
• Tertiary Qualification would be advantageous
• 5+ years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please note: If your application is successful, we will proceed with background checks. These include a criminal record check, credit check, ID verification, Matric certificate verification, and reference checks.