Assistant Manager, Retail - iStore Mall of Africa

The Core Group; Midrand; Vor Ort; ZAR 320.000 - 440.000; Vollzeit

Zusammenfassung

iStore is Africa’s largest Apple Premium Reseller.The Assistant Manager leads the iStore team to meet unit, financial and developmental targets while ensuring an exceptional customer experience.

The role requires retail operations expertise, proven leadership, and the ability to coordinate across functions in a fast-paced environment.

Qualifikationen

• Matric and tertiary education preferred.
• 3+ years managing sales teams in retail.
• Retail operations knowledge and leadership experience.
• Ability to lead cross-functional teams and think strategically.

Aufgaben

• Provide inspirational leadership to the iStore team.
• Ensure the store achieves or exceeds unit, financial and developmental targets.
• Oversee customer experience and target achievement; lead teams and provide feedback.
• Coordinate across functions to maintain a fast-paced, customer-focused environment.

Kenntnisse

Leadership

Retail operations

Team management

Customer focus

Communication

Agility

Strategic thinking

Situational awareness

Organisation and planning

Ausbildung

Matric and tertiary preferred

Jobbeschreibung

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Our iStore Assistant Manager is responsible to provide inspirational leadership to the iStore team and ensure that the iStore achieves or exceeds unit, financial and developmental targets in the iStore.

Ensuring that the iStore becomes synonymous with anything Mac in the customers eyes. Overall responsibility and accountability for the iStore customer experience and target achievement. Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

You need to have:

• Matric and tertiary preferred
• 3+ Years managing sales teams
• Retail operations experience and knowledge
• Leadership experience
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Customer Focus
• Situational Awareness
• Organisation and Planning
• Effective Communication