Lodge Manager

Bright Placements; Mbombela (Nelspruit); On-site; ZAR 480,000 - 720,000; Full time

Job summary

Bright Placements presents an exciting opportunity for a Lodge Manager to lead the daily operations of a safari lodge in Mpumalanga, South Africa. You will ensure guest experiences, coordinate across departments, manage staff, and uphold safety and sustainability standards.

Key responsibilities include overseeing accommodations, F&B, guest services, and activities, while driving operational excellence, budgeting, and team performance in a premium safari setting.

Qualifications

• 5 years' experience in safari lodge leadership.
• Experience running all lodge departments.
• Excellent people skills.
• Ability to communicate effectively in English.
• Valid Driver's License.
• Willingness to assist in all departments.

Responsibilities

• Oversee daily operations of the lodge/villa, including accommodations, F&B, dining, activities and guest services.
• Supervise lodge staff, including training, scheduling and performance management.
• Ensure guest satisfaction by providing personalized service and resolving issues.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations and best practices.
• Ensure attention to detail and smooth guest experiences throughout stays.

Skills

Leadership

Guest service

Staff management

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

English fluency

Driving license

Wildlife conservation knowledge

Tools

Excel

Res-request

Sage POS

Windows OS

Job description

The Lodge Manager oversees the daily operations of the lodge to ensure exceptional guest experiences, efficient service delivery, and smooth coordination across departments. This role is responsible for managing staff, maintaining facilities, ensuring compliance with health and safety standards, and upholding the lodge’s brand and values. The Lodge Manager plays a key leadership role in driving operational excellence, guest satisfaction, and team performance, while balancing financial targets and resource management.

Key Responsibilities

• Overall oversee daily operations of the lodge/ villa, including accommodations, food &beverage, dining, recreational activities, and guest services.
• Supervise lodge staff, including training, scheduling, and performance management.
• Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations, and best practices.
• Ensure positive guest experience and great attention to detail throughout the guests' stay.

Required Skills/ Attitude/ Qualifications:

• A positive, energetic, and caring attitude.
• Willingness to assist in all departments.
• Fostering successful teamwork and building strong rapport within the team.
• Experience in running all aspects of the different lodge departments.
• Excellent People skills.
• Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)
• Strong leadership and communication skills.
• Knowledge of wildlife conservation and sustainable practices.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure.
• Excellent knowledge of Food and Beverage and service
• Ability to communicate effectively in English
• 5 years’ experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.
• Valid Driver's License