Assistant Gm - Luxury Hotel - Plettenberg Bay | Lb

HotelJobs; Plettenberg Bay; On-site; ZAR 355,000 - 426,000; Full time

Benefits offered by this job

Own transport required

Accommodation not provided

Job summary

HotelJobs in Plettenberg Bay is seeking an experienced Assistant General Manager to support the General Manager across all hotel operations in a busy 4‑hotel portfolio. You will lead guest services, F&B, housekeeping, front office and maintenance, ensuring consistency, profitability and elevated service in a coastal setting.

This senior role requires a minimum of 5+ years in luxury hotel management, strong F&B and guest relations expertise, budgeting and cost control, and hands‑on leadership.

Qualifications

• Minimum 5+ years in luxury hotel operations management.
• Strong F&B management experience.
• Proven guest relations and service excellence.
• Ability to manage budgets, P&L, forecasting.
• Leadership skills to mentor teams.
• Willingness to work weekends and holidays.
• Valid driver’s license and reliable transport.

Responsibilities

• Oversee all hotel departments (Front Office, F&B, Housekeeping, Maintenance, Guest Services).
• Maintain high guest satisfaction through service, problem resolution, and QA.
• Enforce SOPs, brand policies and service protocols.
• Lead, train, coach and develop departmental heads and staff.
• Participate in budgeting, forecasting, financial reporting and cost control.
• Monitor KPIs, budgets, revenue vs cost and take corrective action.
• Stand in as acting GM when required.
• Liaise with ownership/management for strategic planning.
• Drive cross‑departmental alignment and smooth guest flow from arrival to departure.
• Address guest complaints and ensure prompt resolution.

Skills

Team leadership

Guest relations

F&B management

Budgeting & P&L

Operations management

Communication skills

Driver's license

Shift flexibility

Luxury hospitality

Job description

? Hotel-Based Role: ASSISTANT GENERAL MANAGER VACANCY

? Location: Plettenberg Bay / Garden Route region, Western Cape

? Property Type: 4 Boutique Hotel

? Salary: R35,000 per month

? Accommodation: Not offered

? Transport: Own transport required (favourable for commute)

Role Overview

We are seeking an experienced and dynamic Assistant General Manager to support the General Manager in overseeing all operations of a busy 4 hotel. You will act as a strategic partner and hands‑on leader, ensuring departments deliver on guest satisfaction, profitability, and brand standards. You will be responsible for stepping into leadership across guest services, food & beverage, housekeeping, front office, and operations, ensuring consistency, efficiency, and elevated service delivery. This is your opportunity to grow in a senior operational capacity in a desirable coastal location.

Key Responsibilities

• Assist in daily oversight and coordination of all hotel departments (Front Office, F&B, Housekeeping, Maintenance, Guest Services).
• Maintain high guest satisfaction standards through attention to service, problem resolution, and quality assurance.
• Support and enforce standard operating procedures, brand policies, and service protocols.
• Lead; train, coach, and support departmental heads and staff to uplift performance and team culture.
• Participate in budgeting, forecasting, financial reporting, and cost control initiatives.
• Monitor departmental performance (KPIs, budgets, revenue vs cost) and take corrective action where needed.
• Stand in as acting GM when required, making decisions and representing the property.
• Liaise closely with ownership/management for strategic planning and operational growth.
• Drive cross-departmental alignment and smooth guest flow across arrival to departure.
• Address guest complaints, ensure prompt resolution, and follow-up to maintain relationships.

Requirements & Qualifications

• Minimum 5+ years’ management experience in luxury hotel operations (min. 4 star level)
• Strong exposure to Food & Beverage management and service operations.
• Demonstrable guest relations excellence with ability to resolve challenging service scenarios.
• Good commercial skills: ability to manage budgets, P&L, forecasting, and cost control.
• Leadership capability: mentoring, coaching, and developing teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to operate hands-on in a fast‑paced environment and work shifts, weekends, and public holidays.
• Valid driver’s license and reliable transport.

Desired Attributes

• Proactive "get-it-done" attitude
• High level of integrity, presence, and professional presentation
• Empathetic; emotionally intelligent leadership style
• Resilient and adaptable to change
• Ability to maintain composure under pressure
• Passion for hospitality and guest‑centric service

Package & Benefits

• Salary: R35;000 per month (negotiable & DOE)
• No company accommodation provided - role is suited to existing Plett/Garden Route Residents
• Own transport required
• Opportunity to step into a key leadership role in a growing hotel
• Exposure to full-spectrum hotel operations and strategic involvement