Assistant General Manager (North West, Rustenburg)

ANEW Hotels & Resorts Pty; Rustenburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

ANEW Hotels & Resorts Pty in North West, Rustenburg, invites an experienced Assistant General Manager to support hotel operations and the General Manager in delivering exceptional guest experiences. You will lead performance, implement strategic initiatives, and drive business results while maintaining high standards across departments.

The role requires AGM background, strong leadership, budgeting, and a passion for service excellence.

Qualifications

• Minimum AGM experience required.
• Based in North West, Rustenburg.
• Ability to lead multiple departments and drive service excellence.

Responsibilities

• Lead daily hotel operations and support the General Manager.
• Implement strategies and monitor standards.
• Drive revenue, manage costs, and review reports.
• Develop and mentor department heads.
• Ensure guest satisfaction and service recovery.

Skills

Operations leadership

Budgeting & finance

Guest relations

Team development

Strategic planning

Communication

Problem solving

Industry knowledge

Health & safety

Time management

Multitasking

Technology proficiency

Job description

ANEW Resort Hunters Rest is looking for a dynamic Assistant General Manager to tosupport hotel operations and General Manager to ensure exceptional guest experiences, team performance, and business results while implementing strategic initiatives.

Please note that only applicants with minimum AGM experience will be considered.

The successful candidate will be based in North West, Rustenburg.

Key Responsibilities

Operational Leadership

• Implement strategies
• Coordinate departments
• Monitor standards
• Direct daily operations
• Ensure service quality
• Support GM initiatives
• Drive efficiency
• Handle escalations

Business Management

• Support budget goals
• Monitor performance
• Track KPIs
• Control costs
• Optimize revenue
• Review reports
• Analyse trends
• Implement controls

Guest Experience

• Ensure satisfaction
• Resolve issues
• Maintain standards
• Monitor feedback
• Direct improvements
• Support recovery
• Build loyalty
• Lead service excellence

Team Development

• Support department heads
• Monitor performance
• Guide training
• Implement programs
• Foster engagement
• Drive standards
• Build capabilities
• Ensure compliance

Administration

• Manage documentation
• Monitor compliance
• Support reporting
• Track metrics
• Maintain records
• Follow procedures
• Direct systems
• Ensure accuracy

Required Skills

• Operations expertise
• Leadership and Team Management ability
• Financial and Budgeting acumen
• Guest Relations and Customer focus
• Team development
• Problem-solving and Decision Making
• Communication and Interpersonal skills
• Industry knowledge
• Health and Safety Compliance
• Sales and Marketing focused
• Time Management and Multitasking
• Technology and Software Proficiency

Performance Metrics

• Operational targets
• Guest satisfaction
• Team performance
• Cost control
• Revenue goals
• Quality standards
• Compliance metrics
• Project completion