Assistant General Manager — Guest Experience & Operations

ANEW Hotels & Resorts Pty; Rustenburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

ANEW Hotels & Resorts Pty in North West, Rustenburg, invites an experienced Assistant General Manager to support hotel operations and the General Manager in delivering exceptional guest experiences. You will lead performance, implement strategic initiatives, and drive business results while maintaining high standards across departments.

The role requires AGM background, strong leadership, budgeting, and a passion for service excellence.

Qualifications

• Minimum AGM experience required.
• Based in North West, Rustenburg.
• Ability to lead multiple departments and drive service excellence.

Responsibilities

• Lead daily hotel operations and support the General Manager.
• Implement strategies and monitor standards.
• Drive revenue, manage costs, and review reports.
• Develop and mentor department heads.
• Ensure guest satisfaction and service recovery.

Skills

Operations leadership

Budgeting & finance

Guest relations

Team development

Strategic planning

Communication

Problem solving

Industry knowledge

Health & safety

Time management

Multitasking

Technology proficiency

Job description

ANEW Hotels & Resorts Pty in North West, Rustenburg, invites an experienced Assistant General Manager to support hotel operations and the General Manager in delivering exceptional guest experiences. You will lead performance, implement strategic initiatives, and drive business results while maintaining high standards across departments.

The role requires AGM background, strong leadership, budgeting, and a passion for service excellence.