Resort Operations Manager

Placements24; Rustenburg; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Housing allowance

Career growth

Employee discounts

Job summary

Placements24 seeks a seasoned Resort Operations Manager to oversee daily activities across accommodation, F&B, recreation, and guest services at a premier Rustenburg resort.

Lead multiple departments, manage budgets, and drive performance while ensuring exceptional guest satisfaction and safety standards in the North West province.

Qualifications

• Minimum 6 years of progressive experience in resort or hotel management.
• Proven ability to manage multiple departments and operational budgets.
• Bachelor's degree in Hospitality Management or a related field.

Responsibilities

• Direct and coordinate all operational activities across resort departments.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Manage departmental budgets, control costs, and drive revenue growth initiatives.
• Ensure high standards of guest service and satisfaction, addressing concerns promptly.
• Lead, train, and motivate resort staff to achieve performance targets and maintain team morale.
• Oversee property maintenance, safety, and security protocols to ensure a safe environment for guests and staff.

Skills

Leadership

Budget mgmt

Customer service

Education

Bachelor's in Hospitality

Tools

Resort software

Job description

About the Role

Our client is looking for a seasoned Resort Operations Manager to spearhead the day-to-day activities at their premier resort located in Rustenburg. This role involves overseeing various departments, including accommodation, food and beverage, recreation, and guest services, to ensure seamless operations and outstanding guest satisfaction. The successful candidate will play a key role in optimizing resort performance, managing budgets, and leading a diverse team to uphold the resort's reputation for excellence. This position offers a chance to manage a significant hospitality asset in the North West province, contributing to memorable guest experiences.

Key Responsibilities

• Direct and coordinate all operational activities across resort departments.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Manage departmental budgets, control costs, and drive revenue growth initiatives.
• Ensure high standards of guest service and satisfaction, addressing concerns promptly.
• Lead, train, and motivate resort staff to achieve performance targets and maintain team morale.
• Oversee property maintenance, safety, and security protocols to ensure a safe environment for guests and staff.

Requirements

• Minimum of 6 years of progressive experience in resort or hotel management.
• Demonstrated ability in managing multiple departments and operational budgets.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent customer service orientation and a passion for the hospitality industry.
• Proficiency in resort management software and standard business applications.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Benefits

• Competitive salary package with performance bonuses.
• Comprehensive medical aid and retirement benefits.
• Accommodation options available or a housing allowance.
• Opportunities for professional growth and career advancement within the group.
• Employee discounts on resort services and amenities.