Assistant General Manager

Kendrick Recruitment; Hermanus; On-site; ZAR 502,000 - 558,000; Full time

Job summary

Kendrick Recruitment is seeking an accomplished Assistant General Manager to join a luxury hotel in Hermanus. You will work closely with the General Manager to oversee hotel operations and ensure an exceptional guest experience throughout the property.

The ideal candidate will have previous management experience in a luxury hotel, strong leadership, and a thorough understanding of Rooms Division, Front Office and Food & Beverage.

Qualifications

• Previous management experience within a luxury hotel is essential.
• Strong operational experience across Rooms Division, Front Office and Food & Beverage.
• A thorough understanding of luxury guest service and hotel standards.
• Confident leadership and people-management abilities.

Responsibilities

• Support the General Manager in the smooth and efficient running of the hotel.
• Oversee Rooms Division, Front Office and Guest Services operations.
• Provide operational support across Food & Beverage outlets.
• Maintain exceptional luxury service and brand standards.
• Proactively manage guest feedback, requests and service recovery.
• Lead, motivate and develop departmental teams.
• Ensure effective communication and collaboration between departments.
• Monitor operational performance, staffing levels and service delivery.
• Assist with budgeting, cost control and achievement of financial targets.
• Act as the senior manager on duty when required.

Skills

Luxury hotel management

Operations leadership

Guest service excellence

Financial acumen

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/07/30

Job Information

R45,000 - R50,000

City Hermanus

State/Province Western Cape

7200

Job Description

Assistant General Manager | Luxury Hotel | Hermanus

Kendrick Recruitment is seeking an accomplished Assistant General Manager to join a luxury hotel in Hermanus.

The successful candidate will work closely with the General Manager to oversee hotel operations, uphold the highest service standards and ensure an exceptional guest experience throughout the property.

Key Responsibilities

• Support the General Manager in the smooth and efficient running of the hotel
• Oversee Rooms Division, Front Office and Guest Services operations
• Provide operational support across Food & Beverage outlets
• Maintain exceptional luxury service and brand standards
• Proactively manage guest feedback, requests and service recovery
• Lead, motivate and develop departmental teams
• Ensure effective communication and collaboration between departments
• Monitor operational performance, staffing levels and service delivery
• Assist with budgeting, cost control and achievement of financial targets
• Act as the senior manager on duty when required

Requirements

• Previous management experience within a luxury hotel is essential
• Strong operational experience across Rooms Division, Front Office and Food & Beverage
• A thorough understanding of luxury guest service and hotel standards
• Confident leadership and people-management abilities
• Excellent communication, problem-solving and decision-making skills
• Highly professional and guest-focused
• Strong financial and administrative understanding