Duty Manager

Kendrick Recruitment; Cape Town; On-site; ZAR 223,200 - 256,680; Full time

Benefits offered by this job

Career development opportunities

Professional & supportive environment

Job summary

Kendrick Recruitment seeks an experienced Duty Manager for a leading luxury hotel in Cape Town. You will oversee daily operations, ensure top-tier guest service and collaborate with all departments to deliver flawless experiences.

Applicants should have at least 3 years in a 5-star setting, strong leadership, excellent English, and solid computer skills. OPERA Cloud expertise is essential, with shifts and demanding periods expected.

Qualifications

• Post-matric Hotel School qualification required.
• Minimum 3 years in a 5-star luxury hotel or similar environment.
• OPERA Cloud experience is essential.
• Strong computer literacy and English communication.

Responsibilities

• Oversee daily hotel operations and ensure smooth service delivery.
• Maintain exceptional guest service and operational standards.
• Handle guest enquiries and resolve complaints professionally.
• Lead, motivate and support the operations team.
• Assist with guest accounts and cash handling.
• Coordinate reservations and liaise with Food & Beverage.
• Respond to emails promptly and know hotel facilities well.
• Use OPERA Cloud for check-ins/outs and reporting.

Skills

Leadership

Guest service

Communication

Team development

Problem solving

Organisational skills

Education

Post-matric Hotel School qualification

Tools

OPERA Cloud

Job description

Duty Manager | Luxury Hotel | Cape Town

Salary: R20,000 – R23,000 per month

Kendrick Recruitment is currently seeking an experienced and guest-focused Duty Manager for a luxury hotel in Cape Town.

This is an exciting opportunity for a hospitality professional with a passion for exceptional guest service and operational excellence. The successful candidate will oversee the daily operation of the hotel, ensuring the highest standards of service while supporting all operational departments.

Key Responsibilities

• Oversee the daily operation of the hotel and ensure smooth service delivery.
• Maintain exceptional guest service and operational standards.
• Handle guest enquiries, requests, feedback and complaints professionally and efficiently.
• Manage guest comments and implement service recovery where required.
• Lead, motivate and support the operational team.
• Assist with the management of guest accounts and cash handling.
• Respond to email enquiries in a professional and timely manner.
• Ensure a thorough knowledge of the hotel's facilities, room categories and services.
• Check guests in and out using OPERA Cloud.
• Operate the hotel switchboard and direct calls appropriately.
• Manage restaurant reservations and hotel bookings.
• Support the Food and Beverage team during meal service when required.
• Liaise effectively with all departments to ensure seamless guest experiences.

Requirements

• Post-matric Hotel School qualification.
• Minimum 3 years' experience in a 5-star hotel or similar luxury hospitality environment.
• Previous supervisory or leadership experience will be advantageous.
• Experience working with OPERA Cloud is essential.
• Strong computer literacy.
• Excellent communication skills with a high level of English proficiency.
• Strong leadership and team development abilities.
• Ability to plan, organise and implement operational initiatives.
• Positive, energetic and guest-focused attitude.
• Ability to work shifts and perform well under pressure.
• Own transport will be advantageous.

Personal Attributes

• Professional and well-presented.
• Strong leadership and motivational skills.
• Excellent problem-solving and decision-making abilities.
• Honest, trustworthy and able to handle guest and company funds responsibly.
• Highly organised with excellent attention to detail.
• Passionate about luxury hospitality and guest service.
• A collaborative team player with a proactive approach.

Package

• Salary of R20,000 – R23,000 per month.
• Opportunity to join a leading luxury hotel in Cape Town.
• Excellent career development opportunities.
• Professional and supportive working environment.