Maintenance Officer: Facilities Services

Old Mutual Life Assurance Company (SA) Ltd (PFA); Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a facilities maintenance professional to deliver cost-efficient maintenance and exceptional customer service across the organisation. You will manage HVAC, pumps, gensets, lifts, electrical rooms and related systems, while coordinating with procurement and facilities teams to meet service levels.

The role requires a Matric and at least 2 years of building maintenance experience; artisan qualifications are a plus.

Qualifications

• Matriculation certificate (Matric) required.
• Artisan qualifications an advantage.
• 2 years' experience in building maintenance.

Responsibilities

• Provide cost efficient and effective building maintenance with customer-centric service.
• Maintain HVAC, water pumps, generators, lifts and electrical rooms to SLA.
• Ensure furniture, lights, carpets and decor are attended as per SLA.
• Inform supervisor about stock levels and procurement needs.
• Assist with evacuation procedures and signage compliance.
• Prepare meeting rooms and resolve logged maintenance calls promptly.
• Continuously improve facilities services and governance adherence.
• Collaborate with Facilities & Corporate Procurement to meet scorecard objectives.

Skills

Action Planning

Client Management

Computer Literacy

Customer Satisfaction

Customer Service

Database Administration

Desktop Publishing

Executing Plans

Maintenance Services

Management Reporting

Network Administration

Numerical Aptitude

Office Systems

Oral Communications

Policies & Procedures

Report Review

Resource Scheduling

Education

Matric / NQF 2-3

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide cost efficient and effective building maintenance whilst providing a customer centric service to the department and the organisation to ensure that the building operate effectively.

Responsibilities

• Effectively delivering a building maintenance service in an efficient manner and ensuring that a safe and healthy workplace is provided
• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained, and queries are resolved as per SLA.
• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required
• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.
• Timeously inform supervisor re workshop stock levels
• Assist with evacuation procedures and to ensure that signage comply with regulations
• Ensure that meeting rooms are prepared as required
• Resolve logged calls timeously and ensure that calls are closed.
• Continuous improvement to ensure effective service
• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues

Service delivery to ensure customer satisfaction

• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalation customer queries and complaints
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Quality people practice

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.

Minimum Requirements

• Knowledge of reception services.
• Artisan qualifications an advantage
• Grade 12
• 2 years' experience in building maintenance.

Skills

• Action Planning
• Client Management
• Computer Literacy
• Customer Satisfaction
• Customer Service
• Database Administration
• Desktop Publishing (DTP)
• Executing Plans
• Maintenance Services
• Management Reporting
• Network Administration
• Numerical Aptitude
• Office Systems
• Oral Communications
• Policies & Procedures
• Report Review
• Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Demonstrates Self-Awareness
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Organizational Savvy

Education

• Matriculation Certificate (Matric) (Required), NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

29 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.