Executive Housekeeper

HotelJobs; Limpopo; On-site; ZAR 300,000 - 520,000; Full time

Job summary

HotelJobs in Limpopo, South Africa, seeks an experienced Head of Housekeeping to lead the luxury lodge's housekeeping team, ensuring exceptional cleanliness, presentation, and guest service standards aligned with a five-star offering.

You will oversee guest rooms, public areas, and back-of-house, drive quality control, hygiene and safety, training, and cost control, working closely with other departments to deliver a seamless guest experience.

Qualifications

• 5+ years’ experience in luxury lodge or premium hospitality operations.
• Senior housekeeping or supervisory experience.
• Strong knowledge of hygiene, standards, and guest service.

Responsibilities

• Lead, coach, and develop the housekeeping team to achieve service excellence.
• Oversee guest rooms, laundry, and public areas to luxury standards.
• Ensure SOPs and Qwabi service standards are followed.
• Coordinate with other departments for seamless guest experience.
• Maintain hygiene, safety, and compliance with regulations.
• Train and mentor staff to uphold luxury standards.

Skills

Leadership

Team management

Guest service

Quality control

Computer literacy

Education

Matric (Grade 12)

Hospitality qualification

Tools

Microsoft Office

Job description

Job Purpose

To lead and manage the housekeeping department in delivering exceptional cleanliness, presentation, and guest service standards aligned with a five-star luxury hospitality offering. Responsible for maintaining accommodation excellence, leading the housekeeping team, and ensuring operational efficiency and compliance with company standards.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop the housekeeping team to achieve service excellence.


• Manage daily operations, staff allocation, performance, and departmental standards.


• Promote teamwork, professionalism, and accountability.

Guest Experience & Service Excellence

• Ensure guest rooms, public areas, and facilities meet luxury presentation standards.


• Conduct regular inspections to maintain cleanliness, attention to detail, and quality control.


• Respond to guest requests and feedback professionally.

Housekeeping Operations

• Oversee guest rooms, laundry, public areas, and back-of-house housekeeping functions.


• Ensure compliance with Standard Operating Procedures and Qwabi service standards.


• Coordinate with other departments to ensure a seamless guest experience.

Health; Safety & Compliance

• Maintain high standards of hygiene, cleanliness, and safe working practices.


• Ensure compliance with health and safety regulations and company policies.


• Monitor equipment maintenance and report operational concerns.

Stock Control & Administration

• Manage linen, amenities, cleaning supplies, and departmental resources.


• Control costs, minimise wastage, and maintain accurate operational records.

Training & Development

• Train and mentor staff to uphold luxury housekeeping standards.


• Drive continuous improvement and service excellence within the department.

Minimum Requirements

• Grade 12 (Matric) required; Hospitality qualification advantageous.


• Minimum 5 years’ experience in luxury lodge, hotel, or premium hospitality operations.


• Previous experience in a senior housekeeping or supervisory role.


• Strong knowledge of housekeeping standards, hygiene, quality control, and guest service.


• Computer literate with Microsoft Office experience.


• Ability to work flexible hours, weekends, and public holidays.