Assistant Executive Housekeeper

Craven Cottage CC; Gauteng; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Craven Cottage CC in Gauteng invites an experienced Housekeeping Supervisor to lead luxury guest services and maintain impeccable standards.

You will supervise staff, train and mentor the team, inspect rooms and public areas, manage inventory, and coordinate with Front Office and Maintenance to deliver seamless guest experiences.

This role emphasizes attention to detail, punctuality, and a service recovery mindset.

Qualifications

• Matric and hospitality qualification required.
• 2–3 years’ experience in supervisory housekeeping roles.
• Strong leadership and attention to detail.
• Knowledge of hygiene standards and safety regulations.

Responsibilities

• Supervise housekeeping staff and allocate duties based on occupancy.
• Train and mentor team in luxury service standards.
• Perform daily room inspections and ensure cleanliness standards.
• Manage stock, inventory, and supplies for housekeeping.
• Coordinate with Front Office and Maintenance for guest requests.
• Handle guest complaints related to cleanliness with service recovery mindset.
• Maintain accurate time records and rosters.

Skills

Staff management

Training & mentoring

Attention to detail

Time management

Leadership

Guest service

Education

Matric

Hospitality qualification

Job description

Duties:

Staff Management:

• Supervise all housekeeping staff, guest rooms, suites, laundry area and ensure work is completed efficiently
• Train, mentor and develop housekeeping team members in luxury service standards, etiquette, and attention to detail
• Conduct regular staff appraisals and provide performance feedback.
• Schedule and Prepare duty rosters employees and assign duties based on occupancy forecasts and service expectations.
• Maintain accurate time records for all departmental employees.
• Assign new employees to experienced team members for mentoring.
• Foster staff morale and recognise exceptional performance.
• Manage personnel issues and disciplinary actions when policies are violated.

Operations & Quality:

• Ensure cleanliness, orderliness, and appearance standards throughout the hotel.
• Develop and implement housekeeping systems, procedures, and cleaning standards.
• Conduct meticulous inspections of guest rooms, suites, and public areas, ensuring perfection in presentation and ambiance
• Troubleshoot and promptly resolve guest complaints related to cleanliness and housekeeping services.
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable.
• Re-inspect corrected room
• Coordinate with other departments (Front Office, Maintenance) on special requests and facility issues.
• Coordinate closely with Front Office and Maintenance teams to ensure seamless guest experiences Oversee special projects including refurbishment and deep-cleaning initiatives.
• Supervise and coordinate daily housekeeping operations with a strong focus on luxury standards and fine detail
• Site inspection rooms must be checked and cleaned first thing in the morning and last thing at night before leaving.
• Ensure all rooms are serviced on time daily
• Check traces and ensure everything gets prepared according to guest specs where possible
• Be responsible for all keys and Omni phones in their area of work
• Perform cleaning duties when the need arises
• Ensure VIP rooms and special requests are prepared with personalized touches and attention to guest preferences
• Lead by example in delivering discreet, professional, and anticipatory guest service
• Handle guest requests and concerns with professionalism, urgency, discretion, and a service recovery mindset
• Manage and control inventory of luxury linens, amenities, and cleaning supplies, ensuring premium standards are maintained.
• Ensure proper care, handling, and maintenance of high-end furnishings, fixtures, and equipment
• Conduct daily briefings emphasizing luxury service culture, attention to detail, and guest personalization
• Participate in internal and external luxury brand audits and quality assurance inspections.
• Maintain accurate records, reports, and checklists aligned with luxury operational standards.

Training & Compliance:

• Organise and evaluate on-the-job training effectiveness.
• Develop and implement training programs for new and existing staff.
• Ensure strict compliance with health, safety, hygiene, and brand standards.
• Maintain environmental sustainability practices in housekeeping operations.
• Keep accurate records of all housekeeping activities (schedules, stock takes, staff performance).
• Utilise housekeeping management software to optimise operations.

Lost & Found Management:

• Maintain lost-and-found department and manage all lost items.
• Determine rightful owners and coordinate return of items.
• Send appropriate correspondence regarding lost-and-found matters.
• Ensures all Lost and Found items are logged on OMNI AND in the Housekeeping register and immediately sent to Reception for storage.

Stock Management:

• Conduct Daily, Weekly, and Monthly Stock Counts
• Count all housekeeping consumables, chemicals, linen, guest amenities, and equipment according to the department schedule.
• Identify shortages, overages, or damaged items.
• Report discrepancies immediately to the Executive Housekeeper
• Conduct monthly stock takes on all luxury linens, amenities, and cleaning supplies
• Ensure stock is not left unattended, Report theft, misuse, or wastage immediately and educate staff on responsible stock usage.

Requirements:

• Matric.
• Hospitality qualification
• At least 2 – 3 years’ experience in a similar position.
• Strong knowledge of cleaning procedures, hygiene standards, staff supervision, inventory control, and safety regulations.
• Strong leadership, communication, time management, problem-solving, and attention to detail skills
• Previous experience in housekeeping operations, including supervisory or team-leading roles in hospitality or facility management.
• Strong attention to detail
• Good physical stamina and neat personal presentation Reliability and punctuality Ability to work under pressure
• Positive attitude and professionalism
• Ability to work independently and as part of a team