Duty Manager: Front of House & Housekeeping

Craven Cottage CC; Limpopo; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Craven Cottage CC in Limpopo is seeking an experienced Housekeeping Supervisor for a luxury lodge environment. You will oversee room presentation, linen management, stock control and staff training to ensure impeccable guest standards.

The role requires Grade 12, hospitality awareness and proven ability to lead a team, with strong attention to detail and frontline guest service commitment. Experience in high-end hospitality and front-of-house duties highly regarded; you will report to the lodge

Qualifications

• Grade 12 is required.
• A formal hospitality qualification is an advantage.
• Experience in a luxury lodge, boutique hotel or similar high-end environment is preferred.
• Well-presented, organised, professional and guest-focused with strong attention to detail; able to lead by example.
• Practical housekeeping knowledge; ability to train and supervise a housekeeping team.
• Laundry knowledge, room inspection standards and stock-control experience.
• Front of House abilities.'

Responsibilities

• Daily room and lodge checks to ensure high standards.
• Oversee laundry procedures and controls for linen and uniforms.
• Provide practical housekeeping training to staff.
• Ensure cleaning schedules, checklists and procedures are followed.
• Assist with stock takes and maintain stock levels.
• Monitor linen and equipment condition and report issues.
• Keep housekeeping stores organized and controlled.
• Plan daily duties and supervise the housekeeping team.
• Identify maintenance issues during inspections and report them.
• Ensure guest rooms are prepared with care and consistency.

Skills

Housekeeping knowledge

Front of House

Team training

Laundry knowledge

Stock control

Room inspections

Attention to detail

Leadership by example

Education

Grade 12

Hospitality qualification (advantage)

Job description

Duties

• Daily room and lodge checks: inspecting guest rooms and public areas prior to guest arrival and ensuring that presentation, cleanliness, amenities and attention to detail consistently meet the required lodge standard.
• Laundry procedures and controls: overseeing the correct handling, washing, drying, ironing, folding and storage of guest and lodge laundry, including linen and uniforms. The candidate should understand the importance of correct laundry procedures to minimise damage, staining, loss and unnecessary replacement of linen.
• Housekeeping staff training: providing practical, hands-on training to housekeepers and ensuring that room-cleaning procedures, turndowns, bed presentation, bathroom standards, guest amenities and public-area cleaning are carried out consistently.
• Housekeeping standards and procedures: ensuring that established cleaning schedules, checklists and procedures are followed and identifying areas where additional training or corrective action may be required.
• Stock control and stock takes: assisting with and/or managing regular stock takes of linen, towels, guest amenities, cleaning materials and other housekeeping supplies. This includes monitoring usage, identifying discrepancies and ensuring appropriate stock levels are maintained.
• Linen and equipment control: monitoring the condition of linen, towels, uniforms and housekeeping equipment and ensuring damaged or worn items are reported and managed appropriately.
• Housekeeping stores: ensuring housekeeping and linen stores remain organised, clean and correctly controlled.
• Team supervision and planning: assisting with daily allocation of duties and ensuring the housekeeping team is properly prepared for arrivals, departures, stayovers and special guest requirements.
• Maintenance reporting: identifying and reporting maintenance issues found during room inspections and following up to ensure that these are attended to before guest arrival wherever possible.
• Guest service and attention to detail: recognising that housekeeping is an integral part of the overall guest experience and ensuring that rooms are prepared with the level of care and consistency.

Requirements

• Grade 12
• A formal hospitality qualification will be an advantage
• Previous experience in a luxury lodge, boutique hotel or similar high-end hospitality environment
• The ideal candidate will be well presented, organised, professional and guest-focused, with strong attention to detail and the ability to lead by example.
• Practical housekeeping knowledge
• Ability to train and supervise a housekeeping team, laundry knowledge, room inspection standards and stock-control experience
• Front of House abilities.