Assistant E-commerce Manager

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts on company products

Training & development opportunities

Job summary

Placements24 is recruiting an Assistant E-commerce Manager to support the online store in East London. The role focuses on managing product content, processing orders, and supporting marketing efforts to improve the customer journey.

You will work with Shopify/WooCommerce, CMS, and basic SEO/SEM. The position offers a hybrid work model, with opportunities to learn and grow within the e-commerce space in the Eastern Cape region.

Qualifications

• 2+ years in e-commerce, digital marketing, or online retail roles.
• Experience with Shopify, WooCommerce, or CMS.
• Familiarity with SEO, SEM, and social media basics.
• Strong organizational and written communication skills.
• Customer-focused mindset and ability to work in a team.

Responsibilities

• Assist in managing and optimizing the e-commerce website.
• Upload and maintain product info, images, and pricing.
• Support digital marketing campaigns across channels.
• Monitor inventory and coordinate order processing.
• Respond to customer inquiries via email and chat.

Skills

E-commerce

Digital marketing

Organization

Communication

Teamwork

Education

High school diploma

Diploma or degree (plus)

Tools

Shopify

WooCommerce

CMS

Excel

Job description

About the Role

Our client, an established retail brand, is looking for a proactive and detail-oriented Assistant E-commerce Manager to support the E-commerce Manager in overseeing online operations for their store in **East London**. This role is vital in ensuring the smooth functioning of the online store, managing product content, supporting marketing initiatives, and enhancing the customer journey. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing basics, and excellent organizational skills. You will assist in managing inventory levels online, processing orders, and responding to customer inquiries to ensure customer satisfaction. We are seeking an individual who is eager to learn, contributes positively to the team, and is committed to the success of our online presence in the **Eastern Cape**. This hybrid role offers a great balance between remote work and in-person collaboration.

Key Responsibilities

• Assist in the management and optimization of the company's e-commerce website.


• Upload and maintain product information, including descriptions, images, and pricing.


• Support the execution of digital marketing campaigns across various channels.


• Monitor online inventory levels and coordinate with fulfillment teams to ensure timely order processing.


• Respond to customer inquiries and provide excellent customer service via email and online chat.


• Assist in analyzing website performance and sales data to identify areas for improvement.


• Contribute to the development of new features and improvements for the e-commerce platform.


• Ensure website content is accurate, up-to-date, and adheres to brand guidelines.


• Help manage customer reviews and feedback.


• Support the E-commerce Manager in day-to-day operational tasks.

Requirements

• Minimum of 2 years of experience in e-commerce, digital marketing, or a related online retail role.


• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and CMS.


• Basic understanding of SEO, SEM, and social media marketing principles.


• Strong organizational skills and attention to detail.


• Excellent written and verbal communication skills.


• Customer-focused mindset with a passion for delivering great service.


• Ability to work effectively both independently and as part of a team.


• Proficiency in Microsoft Office Suite, particularly Excel.


• A proactive attitude and a willingness to take on new challenges.


• High school diploma or equivalent; a relevant diploma or degree is a plus.

Benefits

• Competitive salary and benefits package.


• Opportunity to grow within the e-commerce sector at a reputable retail company.


• Hybrid work model offering flexibility.


• Employee discounts on company products.


• Training and development opportunities.


• A collaborative and supportive team environment in **East London**.