Steward/ess

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Crew Life at Sea Ltd. in South Africa seeks an energetic Steward/ess to clean guest cabins and public areas, assist guests, restock supplies, and manage laundry and waste on board. You will work with other departments to ensure smooth operations and guest comfort.

The role requires flexibility to work evenings, weekends, and holidays, with strong English communication, a team attitude, and a commitment to hygiene and safety on a cruise ship.

Qualifications

• Strong customer service skills with a friendly attitude.
• Meticulous attention to detail in cleaning and restocking.
• Good physical stamina for long shifts and heavy items.
• Willing to work flexible hours including evenings, weekends, holidays.
• English fluency; additional languages advantageous.
• Experience in customer service or housekeeping preferred but not mandatory.

Responsibilities

• Cabin and public area cleaning, making beds, changing linens, restocking amenities.
• Provide friendly guest assistance and attend to inquiries and requests.
• Restock supplies and monitor inventory, report shortages.
• Laundry collection, sorting, processing and delivery.
• Ensure proper waste disposal and cleanliness in all areas.
• Follow safety, emergency protocols and use PPE as required.
• Collaborate with housekeeping, food & beverage, and guest services.
• Maintain hygiene and sanitation standards and proper chemical handling.
• Adapt to different ship areas and changing schedules.
• Deliver high levels of guest service to ensure satisfaction.
• Meet minimum age requirements set by the cruise line.

Skills

Customer Service

Attention to detail

Physical stamina

Adaptability

Multilingual skills

Hygiene and safety

Teamwork

Prior hospitality experience

Positive attitude

Job description

Job Title: Steward/ess

Responsibilities:

1. Cabin and Public Area Cleaning: Clean and maintain guest cabins, including making beds, changing linens, replenishing amenities, and ensuring cleanliness and tidiness. Clean and maintain public areas, such as lounges, dining areas, and recreational facilities, following established cleaning protocols.
2. Guest Assistance: Provide friendly and attentive service to guests, attending to their needs, inquiries, and special requests promptly and professionally. Offer assistance with luggage handling, embarkation, and disembarkation processes.
3. Restocking and Inventory: Restock and replenish supplies, amenities, and linens in guest cabins and public areas. Monitor inventory levels and report any shortages or replenishment needs to the appropriate personnel.
4. Laundry Services: Collect, sort, and process guest laundry, ensuring proper handling and delivery. Maintain cleanliness and organization in the laundry room and equipment.
5. Waste Management: Ensure proper waste disposal, recycling, and cleanliness in guest cabins and public areas. Follow waste management protocols and maintain cleanliness standards.
6. Safety and Security: Follow safety and security procedures, including knowledge of emergency response protocols, fire prevention measures, and reporting any suspicious activities or incidents to the appropriate personnel.
7. Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and guest services, to ensure seamless guest experiences and smooth operations.
8. Hygiene and Sanitation: Adhere to strict hygiene and sanitation standards, including proper handling of cleaning chemicals, use of personal protective equipment, and following established cleaning protocols.
9. Adaptability: Willingness to work in different areas of the ship and perform various tasks as required, adapting to changing schedules, guest demands, and operational needs.
10. Customer Service: Provide exceptional customer service, anticipating guest needs, and ensuring a high level of guest satisfaction throughout their stay on board.

Qualifications:

1. Customer Service Skills: Strong customer service skills with a friendly and positive attitude. Excellent communication skills to interact with guests and team members professionally.
2. Attention to Detail: Meticulous attention to detail to ensure thorough cleaning, organization, and restocking of guest cabins and public areas.
3. Physical Stamina: Ability to stand for extended periods, lift and carry heavy items, and handle physically demanding tasks associated with housekeeping duties.
4. Adaptability: Willingness to work flexible hours, including evenings, weekends, and holidays, as per the ship's schedule and operational needs.
5. Multilingual Skills: Proficiency in English is required. Additional language skills are advantageous, especially those commonly spoken by cruise ship guests.
6. Hygiene and Safety Awareness: Knowledge and adherence to strict hygiene and safety standards, including proper use of cleaning chemicals, handling of laundry, and following established protocols.
7. Teamwork: Exceptional teamwork and collaboration abilities to work effectively with a diverse team in a fast-paced environment.
8. Previous Experience: Prior experience in a customer service or housekeeping role, preferably in a hotel, resort, or cruise ship environment, is beneficial but not mandatory.
9. Positive Attitude: A positive and professional demeanor, with a genuine desire to provide excellent service and contribute to guest satisfaction.
10. Age Requirements: Must meet the minimum age requirements set by the cruise line for employment.