Arrears Recovery Specialist

SilverChef; Sol Plaatje Local Municipality; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Professional development

Career progression

Purpose-driven workplace

B Corp certified

Job summary

SilverChef is seeking a proactive Collections Officer to join our Credit Risk & Recovery Operations team. You will manage a portfolio of customers in arrears, working with Collections Partners and internal teams to resolve overdue accounts with empathy and effective negotiation.

You will help reduce arrears, minimise losses and support the customer in getting back on track, while meeting individual and team KPIs and contributing to special projects.

Qualifications

• Proven experience in collections, customer service, account management or a similar customer-facing role.
• Strong communication skills and the ability to build rapport with customers and stakeholders.
• Confidence managing challenging conversations and negotiating positive outcomes.
• Strong attention to detail and sound analytical skills.
• Effective organisation and time management skills.
• A willingness to learn, grow and embrace professional development opportunities.

Responsibilities

• Liaising with customers in arrears to help resolve outstanding payments and achieve positive outcomes.
• Working with Collections Partners and internal stakeholders to effectively manage assigned accounts.
• Using sound judgement and strong communication skills to negotiate practical solutions.
• Following the SilverChef Debt Lifecycle and taking timely action on assigned accounts.
• Keeping management informed by identifying and escalating potential risks.
• Meeting individual and team KPIs.
• Supporting projects and other tasks as required.

Skills

Collections experience

Customer service

Account management

Communication skills

Negotiation

Attention to detail

Time management

Analytical skills

Willingness to learn

Job description

SilverChef is seeking a proactive Collections Officer to join our Credit Risk & Recovery Operations team. You will manage a portfolio of customers in arrears, working with Collections Partners and internal teams to resolve overdue accounts with empathy and effective negotiation.

You will help reduce arrears, minimise losses and support the customer in getting back on track, while meeting individual and team KPIs and contributing to special projects.