Senior Collections & Recovery Strategist

SilverChef; Sol Plaatje Local Municipality; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Flexible work options

Career development

Top 40 Inspiring Workplaces

B Corp certification

Job summary

SilverChef is seeking a Senior Collections Officer to lead a complex arrears and recovery portfolio within our Credit Risk & Recovery Operations team. You will analyse risks, develop recovery strategies, and negotiate resolutions to minimise losses while maintaining respectful, customer-focused engagement.

You will work with customers, legal representatives and external partners to maximise recoveries and protect the brand.

Qualifications

• 3+ years in collections, recoveries or credit in financial services.
• Strong negotiation, influencing and conflict resolution skills.
• Excellent communication and stakeholder management.
• Analytical and problem-solving abilities with attention to detail.
• Understanding of collections legislation and guidelines.
• Experience with insolvency or legal recovery processes is a plus.
• Strong commercial acumen balancing customer outcomes and risk.

Responsibilities

• Manage a complex arrears and recovery portfolio to improve performance and minimise financial losses.
• Negotiate with customers, legal representatives and recovery partners to maximise recoveries.
• Identify and escalate portfolio risks, trends and high‑risk accounts for risk management.
• Provide timely portfolio insights and recommendations to support decisions.
• Strengthen customer relationships and protect the SilverChef brand through respectful engagement.
• Meet individual and team KPIs while supporting improvement initiatives.
• Support departmental projects and other responsibilities as required.

Skills

Negotiation

Communication

Stakeholder management

Analytical thinking

Conflict resolution

Risk awareness

Job description

SilverChef is seeking a Senior Collections Officer to lead a complex arrears and recovery portfolio within our Credit Risk & Recovery Operations team. You will analyse risks, develop recovery strategies, and negotiate resolutions to minimise losses while maintaining respectful, customer-focused engagement.

You will work with customers, legal representatives and external partners to maximise recoveries and protect the brand.