Collections Officer

SilverChef; Sol Plaatje Local Municipality; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Professional development

Career progression

Purpose-driven workplace

B Corp certified

Job summary

SilverChef is seeking a proactive Collections Officer to join our Credit Risk & Recovery Operations team. You will manage a portfolio of customers in arrears, working with Collections Partners and internal teams to resolve overdue accounts with empathy and effective negotiation.

You will help reduce arrears, minimise losses and support the customer in getting back on track, while meeting individual and team KPIs and contributing to special projects.

Qualifications

• Proven experience in collections, customer service, account management or a similar customer-facing role.
• Strong communication skills and the ability to build rapport with customers and stakeholders.
• Confidence managing challenging conversations and negotiating positive outcomes.
• Strong attention to detail and sound analytical skills.
• Effective organisation and time management skills.
• A willingness to learn, grow and embrace professional development opportunities.

Responsibilities

• Liaising with customers in arrears to help resolve outstanding payments and achieve positive outcomes.
• Working with Collections Partners and internal stakeholders to effectively manage assigned accounts.
• Using sound judgement and strong communication skills to negotiate practical solutions.
• Following the SilverChef Debt Lifecycle and taking timely action on assigned accounts.
• Keeping management informed by identifying and escalating potential risks.
• Meeting individual and team KPIs.
• Supporting projects and other tasks as required.

Skills

Collections experience

Customer service

Account management

Communication skills

Negotiation

Attention to detail

Time management

Analytical skills

Willingness to learn

Job description

Job Category: Call Centre and Customer Service

Job Description

About Us:

Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

We are excited about our future and we are really excited about yours!

About the Opportunity:

We're looking for a proactive and customer-focused Collections Officer to join our Credit Risk & Recovery Operations team. In this role, you'll manage a portfolio of customers in arrears, working closely with our Collections Partners, internal teams and customers to achieve positive outcomes.

Your day will include speaking with customers, resolving arrears matters, assessing account risks and taking timely action to progress overdue accounts. You'll play an important role in reducing arrears, minimising financial losses and ensuring customers are supported with respect and empathy throughout the collections process.

This is a great opportunity for someone who enjoys meaningful conversations, problem solving and helping customers get back on track.

Your key contributions include:

• Liaising with customers in arrears to help resolve outstanding payments and achieve positive outcomes.
• Working with Collections Partners and internal stakeholders to effectively manage assigned accounts.
• Using sound judgement and strong communication skills to negotiate practical solutions.
• Following the SilverChef Debt Lifecycle and taking timely action on assigned accounts.
• Keeping management informed by identifying and escalating potential risks.
• Meeting individual and team KPIs.
• Supporting projects and other tasks as required.

What You’ll Need to Succeed:

• Proven experience in collections, customer service, account management or a similar customer-facing role. Experience within financial services will be highly regarded.
• Strong communication skills and the ability to build rapport with customers and stakeholders.
• Confidence managing challenging conversations and negotiating positive outcomes.
• Strong attention to detail and sound analytical skills.
• Effective organisation and time management skills.
• A willingness to learn, grow and embrace professional development opportunities.

The Perks:

• We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
• SilverChef was recognised as one of the Top 40 Inspiring Workplaces in Australasia 2026.
• We invest in your personal and professional development.
• We are high-growth company focused on career development for our people - 16% of our people were supported to achieve a promotion, secondment or internal move during FY2025.
• We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
• SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

Our Commitment to Diversity:

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.