Senior AR & Collections Specialist (Canada)

Royal York Property Management; Cape Town; On-site; ZAR 350,000 - 466,000; Full time

Job summary

Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting. This senior IC role moves unpaid balances toward resolution while maintaining reliable account records.

You must determine why an account remains unpaid, distinguish billing issues from collection risk, and escalate when needed. Strong communication and professional accountability are essential for outcomes.

Qualifications

• Minimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting operations experience.
• Candidates with 4–7+ years of relevant experience are strongly preferred.
• Previous experience supporting Canadian companies is required.
• Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related discipline.
• Demonstrated experience managing both accounts receivable administration and active collections.
• Experience carrying responsibility for an assigned customer portfolio.
• Direct experience conducting telephone and email collections.
• Experience reviewing aging reports and managing delinquent balances.
• Strong customer-account reconciliation and discrepancy-resolution skills.
• Experience applying payments and resolving unapplied cash.
• Experience handling billing disputes, deductions, credits, short payments, refunds, and overpayments.
• Experience documenting and monitoring payment commitments.
• Experience negotiating payment schedules within approved guidelines.
• Experience preparing collection forecasts, aging summaries, or expected cash-receipt reports.
• Experience contributing to month-end accounting activities.
• Strong Excel or Google Sheets capability.
• Experience with QuickBooks Online or another established accounting or ERP platform.
• Advanced spoken and written English.
• Ability to communicate clearly and remain composed during difficult collection conversations.
• Ability to work full-time during Ontario business hours.
• Reliable computer equipment, high-speed internet, headset, webcam, and a quiet professional workspace.
• Experience in property management, real estate, leasing, construction, maintenance, financial services, or another service-based environment is considered beneficial.

Responsibilities

• Contact customers by telephone and email regarding outstanding balances
• Manage follow-up across current, 30-, 60-, and 90-day receivables
• Prioritize accounts based on age, value, payment history, dispute status, and recovery risk
• Obtain and document payment dates, commitments, and required next steps
• Follow up promptly when payment commitments are missed
• Discuss payment arrangements that fall within approved company policies
• Investigate whether non-payment results from a billing issue, service concern, administrative delay, or financial difficulty
• Coordinate with internal teams to resolve legitimate account issues
• Identify balances that may require legal review, service restrictions, external collections, settlement consideration, or write-off review
• Prepare collection forecasts and report expected and uncertain cash receipts
• Recommend improvements to reminder timing, escalation procedures, documentation standards, and account-risk management
• Maintain accurate customer balances, account histories, and billing records
• Review billing information before invoices and statements are issued
• Apply incoming payments to the correct customer, invoice, and legal entity
• Resolve unapplied receipts, deductions, short payments, credits, refunds, and overpayments
• Reconcile customer accounts and correct identified differences
• Maintain current billing contacts, payment terms, customer notes, and supporting records
• Review aging reports and identify accounts requiring action
• Support accounts receivable reconciliations, reporting, and month-end close
• Work across multiple companies, legal entities, departments, and customer portfolios
• Coordinate with finance and operational teams when accounting records do not match the underlying agreement or service history
• Maintain complete, organized, and review-ready documentation

Skills

Accounts receivable management

Collections

Customer communication

Excel / Google Sheets

Payment forecasting

Dispute resolution

Account reconciliation

Telephone collections

Cash application

Education

Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration

Tools

QuickBooks Online

ERP systems

Job description

Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting. This senior IC role moves unpaid balances toward resolution while maintaining reliable account records.

You must determine why an account remains unpaid, distinguish billing issues from collection risk, and escalate when needed. Strong communication and professional accountability are essential for outcomes.