Area Manager (Retail)

Staff Solutions; Cape Town; On-site; ZAR 450,000 - 600,000; Full time

Job summary

Staff Solutions in Cape Town is seeking an Area Manager to lead all operations of the business unit and support the Operations Manager with strategic decisions.

You will manage assets, stock control, merchandising, admin and cash processes, and staff performance while ensuring customer service excellence and sales growth across stores.

Qualifications

• Diploma or degree in Operations/Retail management (NQF 5 or equivalent).
• Minimum 3–5 years in clothing retail ops, managing multiple stores.
• Valid Code 8 driver’s license and willingness to travel.

Responsibilities

• Oversee branch operations, ensuring store presentation and fixtures are maintained.
• Control stock, manage stock losses, and replenishment planning.
• Drive marketing promotions and sales targets across the area.
• Ensure sound admin procedures and cash handling compliance.
• Lead, train and evaluate store staff for performance and disciplinary actions.
• Provide excellent customer service and resolve enquiries/complaints.

Skills

Leadership

Operations Management

Staff Management

Customer Service

Communication

Willingness to travel

Education

Operations Management diploma/degree or related Retail NQF 5

Job description

Job Purpose

• The Area Manager is responsible for all operations in his/her business unit.


• The Area Manager assists the Operations Manager to make careful considerations of all aspects in the business unit before making a business decision.


• The Area Manager is responsible (with the Operations Manager) for business unit goals, decisions, plans, implementation and evaluation of performance.

Job Description

Asset Management

• Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained


• Co-ordination of janitorial and repair services.

Stock Control

• Is responsible for all stock and will be held accountable for all overages and shortages.


• Should ensure control of inventory.


• Prepare requisitions to replenish stock. Identify and report on slow selling items.


• Stock loss action plan Merchandising


• Manage the quality and quantity aspects of the merchandise assortments.


• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.


• Identify new ways of promoting merchandise.


• Ensure required housekeeping standards at all times.


• Ensure that there is an equal standard throughout the stores.

Marketing and Sales

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.


• Achieve and exceed store sales targets.


• Actively participate in promotions, stay up to date with current advertising and provide sales leadership to staff.


• Stay current with products, marketing and pricing of area retailers with similar products.

Admin and Cash

• Ensure that the standard of administration and procedures in store are met.


• Make certain that business direction and strategies are followed.


• Ensure that the responsible persons are following proper procedures when handling all store cash.


• Check and verify these documents daily.


• Manage controllable expenses as this directly affects the profitability of the branch.

Management of Staff

• Assign employees to specific duties.


• Encourage, assist and train employees to become a motivated sales force.


• Manage performance and development of staff


• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.


• Determine when extra temporary staff is needed and recruit same.

Customer Service

• Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis.


• Train staff in customer service.


• Assist customers with enquiries and complaints.


• Continuously satisfy customer needs and attract clientele

Job Requirements

• Operations Management diploma/degree or relevant/related Retail NQF 5/diploma.


• 3 - 5 years’ experience in a Clothing Retail operations environment as an Area Manager or Store Manager experience in managing a chain of stores.


• Valid code 8 drivers license endorsed


• Willingness to travel