Area Manager - Restaurant Operations

Life & Brand Portfolio; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Life and Brand Portfolio, headquartered in Cape Town, seeks an experienced Area Manager in Restaurant Operations to oversee a portfolio of restaurants in the City of Cape Town. The role is full-time and on-site, with responsibilities spanning daily operations, customer satisfaction, hiring oversight, and profitability across multiple brands.

The candidate will lead and coach restaurant teams, monitor performance, ensure regulatory compliance, and drive strategic initiatives to enhance service

Qualifications

• Tertiary qualification advantageous.
• Ability to delegate and manage down effectively.
• Intermediate Microsoft Excel and Word skills.
• High attention to detail and process driven.
• Strong verbal and written communication skills.
• Discretion and integrity.
• Problem analysis and problem-solving skills.
• Stress tolerance.
• Strong market knowledge and experience across various functions, businesses and regions.
• Previous knowledge of Micros advantageous.

Responsibilities

• Stay tuned in with emerging trends that will affect the business.
• Demonstrate ownership and accountability by improving restaurant operating standards and taking corrective action.
• Monitor underperforming restaurants and implement corrective action to improve profitability.
• Ensure standards and regulation compliance of the Ops team.
• Identify and communicate operational and financial risks and create corrective action plans.
• Monitor and improve restaurant profitability.
• Submit daily, weekly and monthly reports on a timely basis.
• Provide leadership, coaching and strategic direction to restaurant management teams.

Skills

Delegate effectively

Verbal and written communication

Attention to detail

Problem solving

Stress tolerance

Market knowledge

Discretion and integrity

Cross-functional collaboration

Education

Tertiary qualification advantageous

Tools

Micros

Job description

Life and Brand Portfolio, established in 1998 as Harbour House Group, has become a leading name in South Africa's experiential dining scene. Headquartered in Cape Town, the company operates a robust portfolio of 33 restaurants across eight unique brands, including Harbour House, Tiger's Milk, La Parada, and Lucky Fish & Chips. With a reputation for innovation and quality, Life and Brand Portfolio is a key player in South Africa's vibrant restaurant industry. As the group continues to expand, it offers exciting opportunities to be part of its dynamic and fast-growing team.

Role Description

We are seeking an experienced Area Manager specializing in Restaurant Operations to oversee and optimize the performance of our restaurant portfolio. This is a full-time, on-site role based in the City of Cape Town. Responsibilities include managing daily operations, improving customer satisfaction, ensuring high-quality service, supervising hiring processes, and maintaining the performance and profitability of restaurant locations within the designated area. The Area Manager will collaborate with staff, monitor effective implementation of strategies, and align operations with company goals.

OVERVIEW OF RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

• Stay tuned in with emerging trends that will affect the business
• Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action
• Monitor poor performing restaurants. Implement and execute corrective action plans to improve poor operating or low profitability restaurants
• Ensure standards and regulation compliance of the Ops team.
• Identify and communicate operational and financial risks and create corrective action plans
• Monitor and improve restaurant profitability
• Submit daily, weekly and monthly & other required reports on a timely basis
• Provide leadership, coaching & strategic direction to restaurant management teams.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED

• Tertiary qualification advantageous
• Ability to delegate and manage down effectively;
• Intermediate Microsoft Excel and Word skills;
• High attention to detail and process driven;
• Strong verbal and written communication skills
• Discretion and integrity
• Problem analysis and problem-solving skills
• Stress tolerance
• Strong market knowledge and experience in working across various functions, businesses and regions
• Previous knowledge of Micros advantageous

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.

WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.

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