Apprentice Customer Service Representative

Placements24; Soweto; On-site; ZAR 50,000 - 73,000; Full time

Benefits offered by this job

Structured apprenticeship program

Mentorship from experienced staff

Career progression opportunities

Job summary

Placements24 in Soweto, Gauteng, is seeking enthusiastic individuals to join their team as Apprentice Customer Service Representatives. The role focuses on learning to assist customers, handle inquiries, resolve issues, and ensure a positive experience across channels in a dynamic retail setting.

You will receive on-the-job training on product knowledge, customer service protocols, and POS systems, with mentorship and clear pathways for career growth within the retail sector.

Qualifications

• Passion for customer service and friendly approach.
• Excellent verbal and written English communication.
• Strong listening and problem-solving skills.
• Calm and professional under pressure.
• Good interpersonal skills and teamwork.
• Basic computer literacy and willingness to learn new systems.
• Reliable, punctual and with a strong work ethic.
• Must reside in or relocate to Soweto, Gauteng.
• Completed matriculation or equivalent qualification.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Assist customers with product information, purchases, and returns.
• Resolve customer complaints and issues, escalating as needed.
• Process customer transactions accurately using the POS system.
• Maintain knowledge of products and services.
• Build rapport and foster customer loyalty.
• Adhere to customer service standards and policies.
• Keep accurate records of interactions and transactions.
• Contribute to a positive team environment and support colleagues.
• Participate in training sessions to enhance knowledge and skills.

Skills

Customer service

Verbal and written communication

Problem solving

Teamwork

Education

Matric / Grade 12

Job description

About the Role

Our client, a rapidly growing retail company with a strong presence in Soweto, Gauteng, is seeking enthusiastic individuals to join their team as Apprentice Customer Service Representatives. This apprenticeship provides a fantastic foundation for a career in customer-facing roles. You will learn to provide exceptional support to customers, handle inquiries, resolve issues, and ensure a positive customer experience across various touchpoints. Working in a dynamic retail environment, you will be trained on product knowledge, customer service protocols, and point-of-sale systems. Our client is committed to fostering talent through a structured apprenticeship program, offering valuable on-the-job training and mentorship. The ideal candidate possesses excellent communication skills, a friendly demeanor, and a genuine desire to help customers. We maintain a professional and engaging work environment that encourages skill development and career growth.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels in a timely and professional manner.
• Assist customers with product information, purchases, and returns.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process customer transactions accurately using the point-of-sale system.
• Maintain a thorough understanding of company products and services.
• Build rapport with customers and foster customer loyalty.
• Adhere to company customer service standards and policies.
• Keep accurate records of customer interactions and transactions.
• Contribute to a positive team environment and support colleagues.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• A passion for customer service and a friendly, approachable personality.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Good interpersonal skills and the ability to work well in a team.
• Basic computer literacy and willingness to learn new systems.
• Must be reliable, punctual, and have a strong work ethic.
• Must reside in or be willing to relocate to Soweto, Gauteng.
• Completed matriculation or equivalent qualification.

Benefits

• Structured apprenticeship program offering comprehensive customer service training.
• Mentorship from experienced customer service professionals.
• Opportunity to gain essential customer service skills and experience.
• Competitive apprentice salary.
• Exposure to a fast-paced retail environment.
• Supportive and team-oriented workplace.
• Potential for career advancement within the retail sector.