Amadeus Travel Ticketing / Reservation Agent

Red Deer Global Inc; Cape Town; On-site; ZAR 190,000 - 260,000; Full time

Job summary

Amadeus Travel is seeking a detail-oriented Reservation Agent to support customers with bookings for hotels and flights. The role requires knowledge of Amadeus with Sabre basics, strong organizational skills, and the ability to upsell while delivering excellent service.

You will handle multiple channels and work in a fast-paced environment, contributing to a high-quality customer experience and accurate fare management.

Qualifications

• Experience in travel booking and ticketing.
• Knowledge of hotels, flights, and tours.
• Proficiency with Amadeus (priority) and Sabre (basic).
• Ability to create bookings, tickets, reissues and Q updates.
• Strong organizational skills and teamwork.

Responsibilities

• Assist customers with bookings and travel questions.
• Provide hotel and flight suggestions and upsell where appropriate.
• Process bookings, tickets, reissues and fare updates.
• Coordinate across channels (email, chat, internal systems).
• Ensure accuracy and high-quality customer service.

Skills

Customer service

Upselling

Multitasking

Team player

Detail oriented

Tools

Amadeus

Sabre

MS Excel

MS Word

Job description

Amadeus Travel Ticketing / Reservation Agent

• Full-time

With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.

We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers

For you to be successful as a Ticketingagent with us, you would need to have the following experience:

• Tourism knowledge including Hotels and Flights
• GDS knowledge is a must have - Amadeus as a priority and Sabre as basic (for at least 2 years experience)
• Ability to create booking, ticketing, reissue, Q updates
• MS Excel and Word competency
• Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
• Excellent organizational skills and strong team player qualities
• The ability to work variable shifts
• Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
• Quality control all international tickets issued overnight for correct commissions, lowest fare.
  • The opportunity to work in a highly paced environment
  • Excellent salary
  • Bonus performance scheme.

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