Airline Customer Service & Reservations Agent (Remote)

JobServiceHub; Gqeberha; On-site; ZAR 111,600 - 189,720; Full time

Benefits offered by this job

Health insurance

Remote work options

Job summary

JobServiceHub is hiring for various call centre roles, including Customer Service Agent, in Gqeberha and East London. The positions require excellent communication skills, a high school diploma, and various soft skills. Starting salaries range from 10,000 to 17,000 ZAR monthly, depending on the role.

Ideal candidates will possess strong customer service abilities and a willingness to learn. The company offers remote work options and health insurance for employees.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in customer service or call centres preferred.
• Prior experience in aviation or hospitality is a plus.

Responsibilities

• Handle inbound and outbound calls, providing flight information.
• Assist customers with reservations, ticketing, and itinerary changes.
• Address escalated customer complaints and ensure customer satisfaction.
• Provide technical assistance regarding online bookings and issues.

Skills

Excellent communication skills

Patience

Problem-solving abilities

Proficiency in customer service software

Attention to detail

Multitasking

Technical proficiency

Strong interpersonal skills

Conflict resolution abilities

Emotional intelligence

Education

High school diploma (Grade 12/Matric)

Diploma in customer service, hospitality, or call-centre management

Job description

JobServiceHub is hiring for various call centre roles, including Customer Service Agent, in Gqeberha and East London. The positions require excellent communication skills, a high school diploma, and various soft skills. Starting salaries range from 10,000 to 17,000 ZAR monthly, depending on the role.

Ideal candidates will possess strong customer service abilities and a willingness to learn. The company offers remote work options and health insurance for employees.