AI Workflow Automation Leader: Scale & Innovate

MCI Careers; Wes-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

MCI is seeking an experienced AI Workflow Automation Manager to lead design, implementation, and optimization of AI-driven automation across the organization. You will identify automation opportunities, manage programs, and ensure solutions deliver measurable value.

The role requires leadership, process improvement, and AI expertise to drive efficiency, scalability, and innovation across multiple business functions.

Qualifications

• Bachelor's degree in Business, Operations Management, Information Systems, Engineering, Technology, or related field.
• Minimum 4 years of experience in automation, process improvement, operations management, or technology delivery.
• Experience leading automation or digital transformation initiatives.
• Strong understanding of workflow design and process optimization methodologies.
• Experience managing cross-functional projects and programs.
• Knowledge of AI, automation, and workflow technologies.
• Strong leadership and people management capabilities.
• Excellent stakeholder engagement and communication skills.
• Strong analytical and problem-solving abilities.
• Experience developing business cases and ROI assessments.
• Ability to manage competing priorities and deadlines.
• Strong organizational and project management skills.

Responsibilities

• Lead the organization's AI workflow automation initiatives.
• Develop and execute automation strategies aligned with business objectives.
• Identify opportunities to improve efficiency through AI-powered automation.
• Prioritize automation projects and initiatives.
• Establish automation governance and delivery standards.
• Drive the development of scalable and effective automation solutions.
• Analyze business processes and identify optimization opportunities.
• Design AI-powered workflow solutions.
• Support automation architecture and solution design activities.
• Ensure workflows are scalable, maintainable, and efficient.
• Manage automation initiatives from concept through implementation.
• Collaborate with business leaders and technical teams.
• Manage project timelines, budgets, and deliverables.
• Communicate progress, risks, and outcomes to stakeholders.
• Support change management and adoption efforts.
• Measure and optimize automation effectiveness.
• Define automation success metrics and KPIs.
• Monitor operational and business outcomes.
• Develop reports and performance dashboards.
• Identify opportunities for continuous improvement.
• Drive automation maturity and innovation.
• Evaluate emerging AI and automation technologies.
• Recommend new solutions and capabilities.
• Promote automation best practices across the organization.
• Support organizational transformation initiatives.

Skills

Leadership

Stakeholder engagement

Analytical skills

Project management

Communication skills

Education

Bachelor's degree in Business, Operations Management, Information Systems, Engineering, Technology

Tools

AI workflow automation platforms

RPA platforms

Job description

MCI is seeking an experienced AI Workflow Automation Manager to lead design, implementation, and optimization of AI-driven automation across the organization. You will identify automation opportunities, manage programs, and ensure solutions deliver measurable value.

The role requires leadership, process improvement, and AI expertise to drive efficiency, scalability, and innovation across multiple business functions.