AI Workflow Automation Architect

MCI Careers; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

MCI seeks an AI Workflow Automation Specialist to design, implement, and optimize AI-powered workflows that boost efficiency and reduce manual work. You will partner with business and technical teams to uncover automation opportunities and deliver scalable solutions.

The role focuses on identifying automation potential and delivering innovative workflows across the organization, with a expectation to drive measurable value and continuous improvement.

Qualifications

• Bachelor’s degree in a related field and strong automation mindset.
• Minimum 3 years of experience in workflow automation and process improvement.
• Experience documenting business processes and requirements.
• Knowledge of automation concepts and methodologies.
• Strong analytical and problem‑solving skills.
• Experience working with technical and non-technical stakeholders.
• Experience supporting project or implementation activities.

Responsibilities

• Workflow analysis and identifying automation opportunities.
• Design and implement AI-powered automation solutions.
• Collaborate with stakeholders to gather requirements and ensure alignment.
• Monitor performance and optimize automation effectiveness.
• Support training, adoption, and issue resolution.

Skills

Workflow automation concepts

Analytical skills

Requirements gathering

Stakeholder collaboration

Communication skills

Project delivery experience

Problem solving

Education

Bachelor's Degree in Business, Information Systems, Operations Management, Technology, Engineering, or related field

Tools

AI-powered automation tools

Workflow orchestration platforms

Process mapping tools

Process mining tools

Robotic Process Automation (RPA)

Job description

MCI seeks an AI Workflow Automation Specialist to design, implement, and optimize AI-powered workflows that boost efficiency and reduce manual work. You will partner with business and technical teams to uncover automation opportunities and deliver scalable solutions.

The role focuses on identifying automation potential and delivering innovative workflows across the organization, with a expectation to drive measurable value and continuous improvement.