AI-Driven Workflow Automation Lead

MCI; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

MCI is seeking an experienced AI Workflow Automation Manager to lead the design, implementation, and optimization of AI-driven automation solutions across the organization. You will identify opportunities, manage programs, and ensure measurable business value.

The role requires leading automation initiatives, collaborating with leaders and technical teams, and delivering governance, performance metrics, and continuous improvement across the enterprise.

Qualifications

• Bachelor's degree in a related field.
• 4+ years in automation, process improvement, or tech delivery.
• Experience leading automation or digital transformation initiatives.
• Strong understanding of workflow design and process optimization.
• Experience managing cross-functional projects.
• Knowledge of AI and automation technologies.
• Excellent leadership and communication skills.
• Experience building business cases and ROIs.

Responsibilities

• Lead AI workflow automation initiatives and strategy.
• Design scalable, AI-powered workflow solutions.
• Manage automation programs from concept to implementation.
• Collaborate with business leaders and technical teams.
• Measure automation impact and report KPIs.
• Drive continuous improvement and innovation.

Skills

Automation

AI

Workflow design

Project management

Stakeholder engagement

Education

Bachelor's Degree in Business, IT, Engineering, or related field

Tools

RPA platforms

Generative AI

Job description

MCI is seeking an experienced AI Workflow Automation Manager to lead the design, implementation, and optimization of AI-driven automation solutions across the organization. You will identify opportunities, manage programs, and ensure measurable business value.

The role requires leading automation initiatives, collaborating with leaders and technical teams, and delivering governance, performance metrics, and continuous improvement across the enterprise.