AI Product Manager: Drive AI Solutions for CX

MCI Careers; Wes-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

MCI Careers is seeking an AI Product Manager to drive development and delivery of AI-powered products. You will translate business goals into product strategy and manage roadmaps, working with engineering, AI, operations, and leadership to bring innovative solutions to market.

In this role you will define success metrics, prioritize requirements, and ensure adoption across stakeholders. A strong background in product management, Agile methods, and cross-functional collaboration is essential for

Qualifications

• Bachelor's degree in Business, Technology, Engineering, Computer Science, or related field.
• Minimum 4 years of product management experience.
• Experience managing technology, software, or digital products.
• Strong understanding of Agile product development methodologies.
• Experience developing product roadmaps and business cases.
• Ability to translate technical concepts into business value.
• Strong stakeholder management and communication skills.
• Analytical mindset with strong problem-solving abilities.
• Experience working with engineering and technical teams.
• Strong organizational and project management skills.
• Experience defining and measuring product success metrics.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Define product vision and strategic direction for AI initiatives.
• Develop and maintain AI product roadmaps.
• Identify opportunities for AI-driven innovation.
• Align product objectives with business goals.
• Define product success metrics and KPIs.
• Manage the end-to-end lifecycle of AI products.
• Gather and prioritize product requirements.
• Collaborate with engineering and AI teams.
• Drive product development and release planning.
• Ensure successful implementation and adoption.
• Build strong relationships across the organization.
• Facilitate collaboration between technical and business teams.
• Gather customer feedback and business requirements.
• Present recommendations to leadership stakeholders.
• Manage competing priorities and expectations.
• Monitor product effectiveness and identify opportunities for enhancement.
• Analyze product performance and user adoption.
• Track business outcomes and ROI.
• Recommend enhancements and new capabilities.
• Support continuous improvement initiatives.
• Ensure AI products remain competitive, compliant, and responsible.
• Evaluate emerging AI technologies and market trends.
• Support governance and compliance initiatives.
• Promote responsible AI practices.
• Contribute to AI product strategy discussions.

Skills

Product management

Agile methodologies

Roadmapping

Stakeholder management

Analytical thinking

Tech-to-business translation

Cross-functional collaboration

Project management

Education

Bachelor's degree in Business, Technology, Engineering, Computer Science, or related field

Job description

MCI Careers is seeking an AI Product Manager to drive development and delivery of AI-powered products. You will translate business goals into product strategy and manage roadmaps, working with engineering, AI, operations, and leadership to bring innovative solutions to market.

In this role you will define success metrics, prioritize requirements, and ensure adoption across stakeholders. A strong background in product management, Agile methods, and cross-functional collaboration is essential for