Aftersales & Workshop Manager Jobs in Swellendam

Hoek's Toyota; Durban; On-site; ZAR 550,000 - 900,000; Full time

Job summary

Hoek’s Toyota in Swellendam is seeking a dynamic Aftersales & Workshop Manager to oversee the service centre operations, lead technicians and service staff, and ensure high-quality service while maintaining strong client relationships and Toyota standards.

You will drive workshop activity, manage warranty claims, monitor stock, supervise staff, sign off job cards, and submit timely reports to Hoek’s Toyota Head Office.

Qualifications

• Experience in Aftersales management and service workshop operations.
• Strong leadership and client relationship skills.
• Knowledge of automotive warranty processes and Toyota standards.

Responsibilities

• Coordinate and monitor daily workshop activities to ensure efficient workflow.
• Lead daily team meetings, review client matters, warranty claims, stock levels, and performance.
• Approve major repair quotations and ensure accurate costing.
• Submit reports to Hoek’s Toyota and Head Office on time.
• Maintain accurate records and ensure compliance with dealership procedures.

Job description

Company: Hoek’s ToyotaLocation: Swellendam

Hoek’s Toyota is seeking a dynamic and experienced Aftersales & Workshop Manager to oversee the daily operations of the Service Centre. The successful candidate will be responsible for managing workshop and parts sales performance, leading a team of technicians and service staff, ensuring high-quality service delivery, maintaining strong client relationships, and ensuring compliance with Toyota standards.

Workshop Operations

• Coordinate and monitor daily workshop activities to ensure efficient workflow


• Conduct daily operational meetings and provide updates on client matters, warranty claims, stock levels, and performance


• Ensure booking systems and processes are followed for smooth workflow


• Review and sign off job cards for accuracy and completeness

Operational Performance

• Drive Service Centre performance, including parts and accessory sales targets


• Ensure adherence to booking systems for optimal workflow


• Lead daily team meetings, resolve challenges, and support staff performance


• Approve major repair quotations and ensure accurate costing


• Monitor stock levels, parts usage, and outstanding accounts

Team Leadership

• Manage and support Motor Technicians and Service Advisors


• Assign and prioritize daily tasks to meet productivity targets


• Provide feedback, training support, and manage attendance, leave, and overtime

Warranty Administration

• Manage and submit warranty claims accurately and on time


• Ensure compliance with Toyota warranty standards


• Follow up on pending claims and resolve errors to prevent rejections

Customer Service

• Build and maintain strong relationships with clients


• Handle enquiries, technical queries, and resolve complaints effectively


• Ensure clear communication between customers and the workshop team

Administration

• Submit reports to Hoek’s Toyota and Head Office on time


• Maintain accurate records and ensure compliance with dealership procedures