Administrator: Service Advisor (Non - Technical ) - Motus Toyota Strydom Park

Motus GWM; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Motus Toyota Strydom Park in Randburg is seeking an Administrator: Service Advisor (Non-Technical) reporting to the Service Manager. The role focuses on maintaining high service levels and delivering excellent customer service while coordinating workflow between service advisors, foremen and customers.

Key duties include updating bookings, securing vehicles and keys, signing off job cards, assisting technicians with quotes, booking in vehicles, test driving with supervisors, following up on

Qualifications

• Grade 12 or equivalent.
• Minimum 3 years’ Service Advisor experience.
• Toyota Service Advisor certificate.
• Computer literacy (MS Office).
• Clear criminal record.
• Motor industry experience advantageous.
• Excellent verbal communication skills.

Responsibilities

• Coordinate workflow in the service department between service advisors, foreman and customers.
• Update service bookings and communicate with service staff.
• Ensure vehicle security and keys are stored safely.
• Assist technicians with quotes in a timely manner.
• Book in vehicles and ensure test drives with Foreman or Quality Controller before client leaves.
• Record and report comebacks; ensure daily progress and cash are submitted to Service Manager.
• Order parts according to the parts ordering system; keep area clean and promote safety.
• Sell accessories and additional work; follow up on quotes not converted.

Skills

Verbal communication

Customer service

Organizational skills

MS Office

Education

Grade 12

Tools

Microsoft Office

Job description

Motus Toyota Strydom Park currently holds a vacancy for an Administrator: Service Advisor (Non- Technical) reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
• Ensure job cards are signed off by Technicians
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
• Ensure parts are ordered according to the parts ordering system
• Ensure that your area is kept clean at all times
• Ensure the promotion and adherence to safety standards
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of Grade 12.
• A minimum of 3 years’ Service Advisor experience is essential.
• A Toyota Service Advisor certificate is essential
• Computer literacy is essential
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill