Specialist: Service Advisor (Non-Technical) Motus Toyota Cape Gate

Motus GWM; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Motus Toyota Cape Gate is seeking an Administrator: Service Advisor (Non-Technical) reporting to the Service Manager. The role focuses on maintaining high levels of service and delivering excellent customer service, coordinating workflow between service advisors, foreman and customers.

You will update service bookings, communicate with service staff, ensure vehicle and keys security, assist technicians with quotes, book in vehicles, and ensure test drives and comebacks are recorded and followed

Qualifications

• Minimum Grade 12.
• Minimum 3 years' Service Advisor experience.
• Toyota Service Advisor certificate required.
• Computer literacy essential.
• Clear Criminal Record.
• Motor industry experience is an advantage.
• Excellent verbal communication skills.

Responsabilités

• Coordinate workflow in the service department between service advisors, foreman and customers.
• Update service bookings and communicate with service staff.
• Ensure vehicle security and keys are kept in a keysafe.
• Sign off job cards with Technicians and assist with quotes.
• Book in vehicles and ensure test drives with Foreman or Quality Controller.
• Follow up on parts ordered and report back to management.
• Record comebacks and manage daily work-in-progress and cash outstanding.

Connaissances

Customer service

Verbal communication

Administrative skills

Computer literacy

Formation

Grade 12

Toyota Service Advisor certificate

Description du poste

Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Service Advisor (Non- Technical) reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
• Ensure job cards are signed off by Technicians
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
• Ensure parts are ordered according to the parts ordering system
• Ensure that your area is kept clean at all times
• Ensure the promotion and adherence to safety standards
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of Grade 12.
• A minimum of 3 years’ Service Advisor experience is essential.
• A Toyota Service Advisor certificate is essential
• Computer literacy is essential
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill